Senior Manager, Partner Operations - Hybrid

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

We are seeking an experienced Senior Manager, Partner Operations for our Austin, TX office. Our expansive partner ecosystem—including Resellers, Technology Partners, and System Integrators (SIs)—plays a crucial role in driving growth and customer success. We are looking for a strategic and data-driven Sr. Manager of Partner Operations to scale and optimize our global partner operations infrastructure.

What You’ll Do: 

The Senior Manager, Partner Operations will lead the development, implementation, and optimization of operations that support the partner ecosystem. You’ll manage a high-performing team and serve as the operational backbone of the partnerships organization—building data-driven processes, streamlining workflows, and enabling partner teams at scale.

People Leadership

• Hire, lead, and develop a team of Partner Operations Analysts and/or Specialists.

• Provide clear goals, mentorship, and professional development paths to foster career growth and team engagement.

• Set performance expectations, conduct regular feedback cycles, and manage career planning and capacity.

• Create a collaborative team culture built on accountability, transparency, and continuous improvement.

Team Management & Collaboration

• Lead and mentor a team of Partner Operations Analysts (as applicable); foster professional development and high performance.

• Support Partner Managers in quarterly business reviews (QBRs), regional performance planning, and capacity modeling.

Cross-functional Leadership

• Serve and be seen as the Partner operations leader across key internal stakeholders: Partner executive team, Partner Marketing, Partner Managers, Business Technology, Data Analytics, Sales, Finance, Product, and Legal.

• Partner with Business Ops and Sales Ops to align partner workflows with broader revenue processes and systems.

Strategic Operations & Enablement

• Be a strategic business partner that anticipates and sees challenges, opportunities and helps to deploy Partner Industry best practices into our processes and data.

• Own and drive the roadmap in collaboration with the senior Partner leadership team and the Business Applications team for partner systems and tooling, including PRM, CRM, and reporting platforms.

• Define and track KPIs to assess partner contribution, engagement, and effectiveness.

• Architect and refine end-to-end partner processes—onboarding, deal registration, incentives, certifications, co-sell motions, and renewals.

• Drive operational efficiency and scalability through automation, tooling, and standardized workflows.

• Establish governance policies for partner segmentation, tiering, attribution, and compliance.

Systems & Data Stewardship

• Own partner data integrity, reporting infrastructure, and automation efforts across platforms such as Salesforce, Impartner, Crossbeam, and others.

• Develop executive-level dashboards and insights to inform strategic planning and partner prioritization.

• Work closely with Finance to ensure accurate incentive tracking, program budgeting, and partner compensation workflows.

Process Optimization & Governance

• Evaluate and evolve policies and processes for all partner channels (Agencies, tech, payment, etc.).  

• Maintain documentation and operational playbooks for internal partner teams.

Who You Are: 

• 5-7+ years of experience in partner operations, sales operations, business operations, or a similar analytical role in a SaaS or technology environment.

• 3+ years experience managing a team

• Ability to work cross functionally and drive business outcomes 

• Familiarity with working across diverse partner types (Resellers, Tech Partners, SIs).

• Experience with CRM tools (Salesforce preferred) and data/reporting tools (Excel, Looker, Tableau, etc.).

• Experience with PRM platforms (e.g.,Impartner, Salesforce PRM, PartnerStack).

• Understanding of partner ecosystems and indirect sales models.

• Experience supporting global or multi-regional partner networks.

• Proven ability to manage multiple projects with strong attention to detail and deadlines.

• Analytical mindset with strong problem-solving and process improvement skills.

• Excellent communication and stakeholder management skills.

• Analytical and results-oriented individual contributor and teammate, with excellent multitasking skills and the ability to lead small projects, as required. 

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(Pay Transparency Range: 124,000.00 - 210,000.00)

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

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