West Monroe is seeking a to join the West Monroe , providing (OCM) strategy and services in support of internal change initiatives. The first initiative this resource will support is to help drive awareness and adoption of AI and Gen AI solutions with the West Monroe workforce. Future initiatives could include leading change efforts across business, technology, workflow, organizational, and cultural shifts critical to business success.
We are seeking a candidate with 10+ years of project, program, and enterprise organizational change management experience. As a Senior Manager on a newly established internal change management team, you will serve our internal clients focusing on change management strategies to shift mindsets and behaviors and drive adoption. In this role, you will lead efforts to co-create with employees the solutions that will have the greatest impact, and leverage leadership engagement, communications, learning solutions, performance management, and organization alignment strategies to drive behavior change. The inaugural member of the future internal change team, this individual will also work to establish change methodology and approach for West Monroe. You will be required to strategize, plan, and roll up your sleeves to deliver outstanding results!
- Lead end-to-end change management efforts for enterprise rollouts, change, or other initiatives
- Work directly with internal clients to identify and document organizational impacts of change initiatives and drive understanding and adoption
- Lead stakeholder analysis efforts and change management strategy development
- Develop integrated approaches and plans in concert with industry and solution line teams as well as the Shared Services teams (i.e. both consulting and corporate employees)
- Manage execution of change initiatives and relationships
- Leverage and work with resources across the organization to bring the best solution to bear
- Enable initiative-specific change management strategies through various activities, such as:
- Developing and executing comprehensive organizational change management strategies and plans
- Co-creating solutions and change management strategies with internal clients and impacted stakeholders
- Evaluating and potentially evolving governance framework
- Identifying change risks and developing mitigation strategies
- Leading the development and execution of communication strategies and plans
- Analyzing learning needs, developing learning approaches and curricula, and leading the development of in-person, virtual, and on-demand learning programs
- Leading/organizing (and in some cases, conducting) train-the-trainer sessions and classroom-based learning sessions
- Managing stakeholder expectations and engagement
- Assessing and embedding process and workflow changes required (e.g. – Quality Assurance, pricing, deliverable development, etc.)
- Developing effective approaches for sustaining and fully realizing change goals
- Serve as a trusted advisor for senior leaders and be able to effectively influence outcomes
- Ensure the readiness of organization(s) for a variety of changes including new technology/processes, mergers/acquisitions, new organization operating model, or other change efforts
- Participate in and support the national team in development and enhancements to West Monroe Change Management methodologies, tools, and other collateral
- Bachelor’s degree in relevant field preferred, or equivalent experience required
- Must have experience working with internal and/or external clients in a team-based professional consulting capacity providing organizational change management services
- 10+ years’ experience providing change management solutions in support of large-scale process/technology projects and/or other transformational initiatives
- Experience in change management areas such as stakeholder identification and impact analysis; communications; learning and enablement; leadership engagement and development; governance; performance management; and change network management
- Demonstrated success in applying change management methodologies, such as Prosci’s ADKAR model or ACMP’s Standard for Change Management©
- Strong project management methodology background, including schedule, scope, issue, and risk management experience
- Demonstrated success providing organizational change management services within a professional services organization
- Interest in, and comfort with, technology topics such as data analytics, AI, and Gen AI
- Excellent interpersonal, written, and oral communications and client relationship skills, including the ability to create impactful and concise materials for senior executives
- Strong data visualization and analysis skills; ability to present key insights in a compelling way
- Ability to work in a fast-paced environment, navigate nebulous situations, and work on complex projects
- A commitment to diversity, equity, and inclusion, and openness to new ideas and perspectives
- Knowledge of enterprise design thinking methods, persona development, empathy mapping a plus
- Ability to travel up to 25% if needed
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Ten weeks of paid parental leave will also be available for use after successful completion of one year of employment.
Seattle or Washington, D.C.
$170,100—$189,000 USD
Los Angeles
$178,200—$198,000 USD
New York City or San Francisco
$186,300—$207,000 USD
A location not listed above
$162,000—$180,000 USD
West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.
At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done.
Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities.
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
What the Team is Saying
What We Do
West Monroe is a digital services firm that was born in technology but built for business—partnering with companies in transformative industries to deliver quantifiable financial value.
We believe that digital is a mindset—not a project, a team, or a destination—and it’s something companies become, not something they do. That’s why we work in diverse, multidisciplinary teams that blend management consulting, digital design, and product engineering to move companies from traditional ways of working to digital operating models—and create experiences that transcend the digital and physical worlds. Connected by the 13 founding values that drive our culture, our 2,000 employees work collaboratively across the firm with the belief that your success is our success.
Why Work With Us
It’s our mission to help build the next generation of leaders, and we’re committed to partnering with employees to build an experience that’s challenging, fulfilling, and filled with constant opportunities to grow, and to make a real difference.
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West Monroe Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid Working Model is centered on personal accountability, flexibility, and responsibility. We prioritize being together in person for the moments that matter most.
