Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!
Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do:
Lead and scale our Americas Operations team in a high-impact, autonomous role. You'll manage a team of Operations Analysts while owning the operational backbone of our delivery organization - from project setup and data governance to executive reporting and process optimization. This is a player-coach role requiring both strategic vision and hands-on execution.
More specifically, you will:
Team Leadership
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Build and develop a high-performing operations team across multiple seniority levels
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Set priorities, standards, and performance expectations aligned with delivery goals
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Act as primary escalation point for complex operational challenges.
Operational Excellence
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Drive end-to-end delivery lifecycle, project governance, and PSA system administration (Cloud Coach, Salesforce)
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Establish and maintain KPIs, dashboards, and reporting for capacity, utilization, forecasting, and billing
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Ensure data integrity across systems and translate complex data into executive-ready insights
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Continuously improve workflows and document operational playbooks
Strategic Partnership
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Partner with Delivery, Sales, Finance, and Customer Success leadership as their trusted operational advisor
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Present operational insights and recommendations to executive leadership
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Lead cross-functional initiatives to scale PS operations globally
What We Need From You
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8+ years in operations, analytics, or PMO roles with proven team leadership experience
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Bachelor’s degree in Business Management or related field; MBA or equivalent advanced degree preferred
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Strong analytical skills with ability to work independently and make data-driven decisions
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Advanced Excel; experience with BI tools (Power BI, Tableau, QuickSight)
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Experience with CRM/delivery systems (Salesforce or similar)
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Understanding of service delivery models and project governance
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Excellent communication skills - you can influence across all levels without authority
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Fluent English and Spanish. Portuguese is a plus.
You Are:
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A structured, detail-oriented self-starter who thrives with minimal supervision
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Comfortable with ambiguity and evolving priorities in a global environment
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High urgency, high ownership, high accountability
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Able to balance strategic thinking with hands-on execution
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Flexibility for global time zones occasionally required.
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Flexible Time-Off
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Virtual English Club through Rosetta Stone, and more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.
Skills Required
- 8+ years in operations, analytics, or PMO roles with team leadership experience
- Bachelor's degree in Business Management or related field
- MBA or equivalent advanced degree
- Advanced Excel skills
- Experience with BI tools (Power BI, Tableau, QuickSight)
- Experience with CRM/delivery systems (Salesforce or similar)
- PSA system administration experience (Cloud Coach, Salesforce)
- Understanding of service delivery models and project governance
- Strong analytical skills and ability to make data-driven decisions
- Excellent communication skills and ability to influence across levels
- Fluent English and Spanish (Portuguese a plus)
Sovos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sovos and has not been reviewed or approved by Sovos.
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Leave & Time Off Breadth — Flexible or unlimited time off is broadly offered and stands out as a strong aspect of the package. While usage may depend on workload and manager norms, the breadth of the policy is clear.
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Parental & Family Support — Parental leave is included, with examples of extended maternity and multi‑week leave for other parents. This support complements wider family‑oriented resources.
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Wellbeing & Lifestyle Benefits — Wellness resources, donation matching, volunteer time off, recognition programs, and structured development/mentorship are part of a broad offering. Remote/flexible work options and community perks further bolster everyday wellbeing.
Sovos Insights
What We Do
Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates.
Why Work With Us
We are dedicated to being a place where people truly enjoy being. We promote internally and offer a variety of development programs internally. Tax and the regulatory compliance space is also an incredibly stable industry! It changes a lot (because, tax!) but it is never going away. It is always something businesses will have to do!
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