Senior Manager, Operations

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, SGC and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Canada, Hong Kong, Paris, Shanghai, and Tokyo.

We are looking for a Senior Manager to lead our Operations teams at our Jersey City, NJ facility. In this role, you will lead all operations from before collectibles arrive to our facility, to how they are inventoried, processed, stored and ultimately shipped. Each step of this process (except graders) will report into your org. As a key leader in our operations team, you will partner with other leaders across Collectors including operations, product, engineering, real estate & facilities, customer support and sales teams

Our ideal candidate is a collaborative, change management leader with the ability to drive an organization towards ambitious Key Performance Indicator (KPI) measurements by setting priorities and resourcing plans that support an integrated business strategy. 

This position will report into the Director of Operations and will be required to work out of our office in Jersey City, NJ.  

What You'll Do:

• Lead from the front, owning all aspects of on site operations, logistics, and processing of products without reduction in quality while balancing throughput and cost
• Scale operation from processing thousands of unique SKUs/year to tens of thousands of unique SKUs/year
• Own/deliver on Safety, Quality, Productivity, Throughput, and service  KPI’s
• Provide production planning, coordination, and goals to establish an effective work plan for the operation
• Drive additional improvement in throughput, efficiency, and quality by establishing and maintaining a CPI mindset and approach
• Instill a sense of urgency, a pride of workplace and an ownership mindset within the team from how the workspace looks to how it functions
• Work cross-functionally with the people team (site lead) to enhance staff skills and create a rewarding, fulfilling work environment
• Work cross-functionally to mitigate risk from a site safety, security, and insurance perspective
• Work closely with the tech organization (product and engineering) to implement new and improve upon existing tech solutions 
• Lead by example and be a champion of all company policies, including safety, attendance & security

Who You Are:

• 8+ years of proven operational and leadership experience with a record of delivering results in Operations as Senior Manager/Manager of operations in light manufacturing, warehousing, or fulfillment center type roles
• Demonstrated ability to drive business performance in process, logistics, quality,, and customer service excellence
• Proven track record of designing and implementing processes to drive consistency, increased speed and quality of customer care delivery at scale
• Ability to translate annual priorities and objectives into a local operating plan with specific focus on streamlining product delivery and turnaround times, as well as increasing product quality standards
• Collaborative and reliable leader that takes a data driven approach to problem-solving with a strong process focus for continuous improvement
• Experience with change management, inheriting teams and bringing them along for the journey, moving with urgency and empowering those around you to do the same

Salary Range: The salary range for this position is $129,000 - $160,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 
• Vacation: All salaried employees are eligible for flexible time-off.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays 
• Employee Discounts: Employees receive discounts on select grading services for approved submissions 
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities