Senior Manager, Operations

About The Job 

Zeno is looking for a Senior Project Manager to support one of our largest global and integrated tech clients. 

 As the team’s PM, you will serve as the glue between global business units, BU leads, and creative/campaign initiatives—managing all phases of projects, from intake through delivery, including scopes, timelines, staffing, financial management, supporting IAT planning coordination, and much more. You will also serve as the team knowledge manager, connecting dots across workstreams, organizing and sharing information to ensure smooth operation of a team of 136 people across 15 offices.

To succeed in this role, you must be a highly motivated, organized, collaborative individual with strong communication and problem-solving skills and understand the creative process for multiple channels. 

This person will report to the senior client team.

About the Job:

• Partner with Account leads to manage the Scopes, Budgets, Timelines, and Resourcing across several client workstreams.
• Manage daily Creative “hot sheet” – help prioritize the Creative teams’ assignments, ensuring they understand and deliver on deadlines, and incorporate account/client feedback.
• Facilitate overall information/knowledge organization and management across team, support Account lead as a connector across workstreams, inclusive of Quarterly CMO Business Reviews and Bi-monthly Cross-BU Collab calls.
• Manage overall team communication including weekly meetings, briefing process and coordination with other teams at the agency.
• Knowledgeable of how to forecast and track team hours.
• Partner with Finance and Account teams to manage and communicate project burn, scope creep, share budget reporting, and participate in the monthly forecasting process.​ 
• Partner with Account leads to manage and communicate the status of integrated initiatives across multiple projects to ensure successful delivery against client assignment and scoped deliverables.​ 
• Facilitate communication with other offices across the globe to meet deadlines as needed.
• Streamline production workflows to reduce turnaround time, while maintaining quality standards.
• Secure additional external resources as needed to help produce and deliver creative assets.

About You:

• Minimum 5 years agency experience (PR, Advertising, Digital).
• Familiarity with 10k feet / Smartsheet /some sort of PM platform.
• The social skills to work well with others, the patience to collaborate, the positive attitude that developing great work commands.
• The talent to do all of this with a smile and, occasionally, some well-timed sarcasm.
• Exceptional organizational skills; able to juggle multiple projects under tight deadlines and deal with disparate or ambiguous information.

ABOUT US

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

ABOUT OUR BENEFITS

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US. 

Zeno Group is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.