At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a strategic, results-driven Senior Operations Manager to join our Operations Management team. In this role, you will be responsible for overseeing and managing the full spectrum of operational activities, from process design and implementation to team leadership and performance monitoring, driving continuous improvement and operational excellence. This critical position requires a leader with a strategic mindset and a proven ability to optimize complex processes and manage high-performing teams to meet and exceed business
objectives.
What You'll Do (Responsibilities)
In this role, you will:
- Operational Strategy & Planning: Develop and execute strategic operational goals and objectives, utilizing data analytics to establish and report on key performance indicators (KPIs) to drive efficiency, quality, and cost-effectiveness.
- Cross-functional Collaboration: Partner closely with internal departments (e.g., Sales, Marketing, HR, Finance, IT, Product Development), vendors, and stakeholders to ensure seamless cross-functional alignment and resolve issues, acting as a critical liaison to optimize overall business flow.
- Compliance and Process Optimization: Design, document, and implement efficient operational processes, ensuring continuous compliance with all relevant industry standards, regulations (including labor laws specific to India), and internal policies.
What You'll Bring (Skills & Qualifications)
The ideal candidate will have:
- 18+ years of progressive experience in an operations management role, with a proven track record of managing and optimizing complex operational processes.
- Strong knowledge of operational methodologies and continuous improvement frameworks, such as Lean, Six Sigma, and Agile.
- Proven ability in leading, managing, and developing high-performing teams, coupled with exceptional communication and financial acumen for effective budget management.
- Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain Management, or a related field; a Master of Business Administration (MBA) or Master's degree is preferred.
Skills Required
- 18+ years progressive experience in operations management
- Strong knowledge of Lean, Six Sigma, and Agile continuous improvement frameworks
- Proven ability leading, managing, and developing high-performing teams
- Exceptional communication skills and financial acumen for budget management
- Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain Management, or related field
- Master of Business Administration (MBA) or Master's degree
- Knowledge of compliance and regulations, including labor laws specific to India
- Experience using data analytics to establish and report on KPIs
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
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What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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