The Senior Manager of Operations is responsible for overseeing key operational partnerships, business processes, staffing coordination, and strategic initiatives to drive efficiency, compliance, and service excellence. This role serves as a primary liaison for internal and external stakeholders while leading critical pharmacy operational improvement projects and performance management activities. The Senior Manager of Operations works as a peer to MPS stakeholders, reporting directly to the Site Director or RVP of Operations. The ideal candidate should have a strong interest and experience in pharmacy operations and process improvement. Applicant should be a problem solver, results driven, and be able to collaborate as the leader of a close-knit team.
Key Responsibilities
- Excellent communication and stakeholder management skills.
- Ability to manage multiple priorities and lead cross-functional initiatives.
- Serve as the primary operational partner and point of accountability for designated business leaders and stakeholders
- Build and maintain effective relationships to support operational goals, issue resolution, and strategic priorities.
- Drive accountability across internal and external stakeholders
- Provide ongoing communication, guidance, and operational support to partner teams.
- Ensure appropriate staffing levels, productivity, and operational coverage to meet business needs.
- Lead and drive ownership of assigned operational initiatives from planning through implementation and ongoing monitoring.
- Develop project plans, track progress, and communicate outcomes to leadership and stakeholders.
- Identify opportunities for process improvement and operational excellence.
- Support other growth initiatives within the region as needed in coordination with regional leadership
Qualifications
- Associate or Bachelor’s Degree preferred
- 5-7+ years of relevant pharmacy work experience; 2+ years of (Sr.) Operations Associate or (Sr.) Implementation Associate experience preferred; experience leading teams of pharmacy technicians strongly preferred
- Experience with Pharmacy Operating Systems required (Epic, WAM, QS1, TelemetryRx, Therigy)
- Expertise in Microsoft Excel and PowerPoint in a professional work environment
- Experience with creating and analyzing reports in following operational areas is highly preferred: Refills, MSOT, patient engagement and onboarding, operational efficiency, waterfall, clinic implementation, clinic optimization, enrollment-to-fill
- Ability to manage large quantities of data and transform into digestible reporting
- Excellent verbal and written communication skills
- Highly proficient organizational and project management capabilities
- "Ownership mentality:" action-oriented, and capable of understanding business needs and thinking critically about how to execute without explicit step-by-step instruction
- High level of integrity: Maintaining equitable and accountable work environment, acting decisively on feedback, and ultimately owning results of the regional operations team
- Entrepreneurial attitude and ability to work with limited direct oversight
- Strong client management capabilities and interpersonal communication skills as demonstrated by a track record of presenting to clients and successfully facilitating meetings and working sessions
- Willingness to routinely travel to health system partner multiple days per week
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- 5-7+ years relevant pharmacy work experience
- 2+ years Sr. Operations Associate or Sr. Implementation Associate experience
- Experience leading teams of pharmacy technicians
- Experience with Pharmacy Operating Systems (Epic, WAM, QS1, TelemetryRx, Therigy)
- Expertise in Microsoft Excel and PowerPoint
- Associate or Bachelor's Degree
- CPhT certification
- MBA or PharmD
- Experience creating and analyzing operational reports (refills, MSOT, patient engagement/onboarding, operational efficiency, waterfall, clinic implementation/optimization, enrollment-to-fill)
- Ability to manage large quantities of data and produce digestible reporting
- Excellent verbal and written communication skills
- Strong organizational and project management capabilities
- Willingness to routinely travel to health system partners
- Strong client management and interpersonal communication skills; experience presenting to clients
- Ownership mentality; ability to work with limited direct oversight
- High level of integrity and ability to drive accountability across stakeholders
- Experience managing Operations Associates, Regional Integration Managers, and/or MPS teams
Shields Health Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Shields Health Solutions and has not been reviewed or approved by Shields Health Solutions.
-
Affordable Benefits — Employer-paid health insurance options and day-one eligibility materially increase total compensation beyond base pay. Company-covered premiums and comprehensive medical/dental/vision coverage are described as strong parts of the package.
-
Leave & Time Off Breadth — Generous PTO with additional holidays and floating days forms a core part of the package. Paid parental leave further broadens time-off support.
-
Pay Growth & Progression — Annual pay raises and eligibility for performance bonuses in certain roles enhance earnings over time. Together they support competitive cash compensation in many tech- and liaison-type positions.
Shields Health Solutions Insights
What We Do
At Shields, improving lives and elevating performance are at the heart of everything we do. That’s why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy — delivering value throughout the entire health system. Transform your specialty pharmacy into a powerful growth engine and elevate performance where it matters most with Shields — the premier specialty pharmacy accelerator in the country
