Senior Manager Operations Strategy and Planning

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Key Responsibilities:

Strategic Planning and Project Management:

• To support and drive Group/ Regional projects in consultation with management and stakeholders.
• Liaison to explain, support, consolidate analysis of data and implementation support followed by evaluations of options and implementation for group projects
• Execute strategic plans to achieve business goals and objectives.
• Conduct market analysis and competitive benchmarking to inform strategic decisions.
• Collaborate with Operations team and senior management to identify growth opportunities and areas for improvement.
• Provide data driven insights for decision making
• Lead and manage strategic Operations projects
• Good governance on project roll-out within Operations and Tech.
• Review and lead periodic capacity planning across the teams.
• Coordinate cross-functional teams to ensure project milestones are met and provide regular updates on project status and outcomes.

Operational Support:

• Regularly track KPIs to ensure Group projects / TOM delivers value.
• Develop / update procedures or template, where required to ensure consistency in practice of Technology & Operations governance related activities.
• Monitor and analyze key performance indicators (KPIs) and Cost to drive operational excellence. Identify areas of concerns and opportunities for onward discussion
• Monitor and tracking overall efficiency, vendor contract renewal, ACR / ROI and other key matters.
• Continuous improvement: identify opportunities for enhancing governance processes and recommend improvements to reduce risk exposure and enhance operational efficiency.
• Support management/ stakeholders’ update / presentations on Technology & Operations related matters.
• Review Operations and Technology employee engagement actions.
• Promote collaboration and knowledge sharing across the organization.
• Act as centralized team to collaborate on key initiatives as assigned and review Ops training needs and capability.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in strategy and operations within the insurance or Takaful industry (preferred).
• Proven track record of leading strategic initiatives and managing complex projects.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively, minimum supervision in a fast-paced, dynamic environment.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.