Senior Project Manager- Santa Ana, Costa Rica
Are you passionate about Global Projects Management by providing support related to business operations needs? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a Senior Project Manager.
Western Union powers your pursuit.
The role will be responsible for helping define a holistic plan for strategic efforts assigned that support the business strategy for the company and specific regional teams; ensure execution, monitoring and control of the Program and confirm and report status, health and progress over the deliverables expected and needed from each workstreams or project within the program/s assigned.
The execution of the role includes maintaining the program’s documentation organized, develop presentations for communication to senior leadership, ensure proper and timely risk management, define and execute a communication model that efficiently supports the flow of the information within the stakeholders, program sponsor and business direct responsible individuals.
Role Responsibilities
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Execute a structured planning, monitoring of deliverables, problem resolution, status reporting, and detailed risk management at a program level (various projects or workstreams running in parallel).
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Ensure proper tracking of efforts, milestones, tasks, and timelines within the programs assigned and escalate issues to the right stakeholders when they are impacting or risking the health of the initiatives and therefore the achievement of the strategy being supported.
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Perform duties and make recommendations under limited supervision, applying a broad knowledge of principles, practices, and procedures on project management and operations.
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Responsible for ensuring execution of the program within the standardized processes and materials used to monitor, control and report status over the progress of the programs.
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Manage the day-to-day performance across the active stakeholders and the departments and processes represented in any program assigned.
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Identify and help solve in an organized manner for the operational processes or efforts that must be included in the execution and monitoring of the programs assigned.
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Ensure the resolution and execution of the efforts assigned are in accordance with the business requirements (compliance, regulations, information security, agent security, resources, customer and agent support processes, configurations in the field, technology reality and dependencies, etc.)
Role Requirements
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Major degree in Project Management, Industrial Engineering, Business Administration, or similar career fields.
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+10 years’ experience working in project and/or program management and a clear understanding of the lean framework.
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+4 years’ experience working in the business or sales operations fields.
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Fluent in English and proficient with project tools.
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Excellent negotiation skills.
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Strategic thinking and planning skills to improve productivity.
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Excellent communication and presentation skills to senior management levels as well as to team members in execution of a program
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Multicultural experience is important to succeed and be able to connect with geographically distributed teams.
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Project Management Certification, Scale Agile, Scrum or related trainings are a plus.
- Proficiency in Jira and Confluence tools.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Costa Rica- specific benefits include:
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Asociación Solidarista
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In house company doctor services
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Transportation services options
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Pan American Medical and Life insurance
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Cafeteria Subsidy
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-SM1 #LI-Hybrid
Estimated Job Posting End Date:
11-20-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality.
Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful.
With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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