Senior Manager, Operational Resilience

See yourself in our team

Group Security within the Technology division of CommBank leads the safeguarding of the Group through Resilience, Cyber, Fraud and Recovery programs and services.

A diverse team, our Operational Resilience team plans for and retains the ability to respond and recover from major disruptive risk events including safety and security events, technology, cyber and/or privacy issues.

The Senior Manager BCP Testing and BCM reports to the Executive Manager Operational Resilience who reports into the Group Security, Resilience Lead.

Do work that matters

As Senior Manager in the Operational Resilience team focused on Scenario Analysis and Testing, you will work with our business, technology, cyber and service continuity crews to identify and analyse severe, but plausible, disruption scenarios, then help facilitate business continuity plan tests to stress our critical operations end-to-end. This will require partnering with and complementing the full range of resilience disciplines including Technology, Business Continuity, Crisis Management, IT Service Management, Cyber Security and Operational Risk Teams.

In any given day of the week your responsibilities will include providing day to day and project leadership for:

• Leading identification of severe, but plausible, disruption scenarios to help plan and execute end-to-end exercises and tests of our Critical Operations (COs)
• Ensuring alignment between teams and systems, including between Operational Resilience, Technology, IT Service Recovery and Supplier Governance
• Identifying enhancements to our Business Continuity Management toolset
• Assisting in the development of BCP tests, exercise injects, delivery and reporting to increase of resilience posture across the Bank’s Critical Operations
• Developing, building and providing insights and reporting on gaps, issues and compliance performance.
• Being flexible and assisting with any other resilience activities needed to respond to challenges
• Managing team activities and milestones in Jira, operating in an agile way of working

We are interested in hearing from people who have:

• A broad perspective on Operational Resilience including an interest in any, or several of the resilience disciplines - i.e., Technology Resilience, Business Continuity and Crisis Management, IT Service Continuity Management, Cyber Security, Supply Chain Resilience and Operational RiskAn established reputation for being a strong team player
• Excellent communication skills with the ability to manage complex information into something clear, concise and consumable
• Diligent stakeholder management and problem-solving skills, able to work with ambiguity, unblock and drive outcomes
• A passion for Operational Resilience and safeguarding our customers, businesses and stakeholders
• An interest in Operational Risk Management, incident response or program management
• Experience in agile ways of working / pace, including the ability to independently manage team and project JIRA boards, identify and escalate dependencies, execution risks, actions, issues and decisions
• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

Working with us:

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. You’ll be empowered to do your best work and be given a choice about when and where that work happens. We really love working here, and we think you will too.