About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job DescriptionThe Senior Manager / Manager, Transformation leads workstreams that operate OneHUB’s transformation roadmap. Sitting within the Transformation Office, this role takes the roadmap, phasing, and enterprise-level milestones set by the Transformation Office and turns them into concrete, deliverable systems implementations, end-to-end process redesigns, and operating model changes across OneHUB functions. Through structured delivery, process discipline, and a systems-oriented mindset, this role is a core enabler of OneHUB’s multi-year evolution into an industry-leading customer service organization.
Responsibilities
Strategic Transformation Program Management
- Translates strategic direction into clear workplans, deliverables, and next steps for priority transformation initiatives.
- Lead progress of assigned workstreams, helping move initiatives from planning through implementation.
- Drive structured problem solving and develop practical recommendations to address issues and support execution.
Initiative Advancement & Business Readiness
- Conduct research and analysis to inform decisions, clarify requirements, and support advancement of transformation priorities.
- Develop materials and tools that help teams execute against agreed plans and sustain progress across initiatives.
- Identify execution risks or gaps early and elevate them for resolution.
Operating Model & Business Integration
- Operationalize operating model decisions (e.g., roles and responsibilities, decision rights, service levels, offshoring transitions) into concrete process, system, and organizational changes across OneHUB and its functional partners
- Develop standard transformation artifacts (SOPs, transition plans, and playbooks) that can be reused across workstreams, functions, and geographies
Cross-Functional Collaboration & Stakeholder Engagement
- Partner closely with Change Management & Communications, Innovation Excellence, PMO, Operations, and functional leads to ensure systems and process changes are well sequenced, well understood, and well adopted
- Coordinate with external hub operators, system vendors, and implementation partners on delivery timelines, technical dependencies, and quality of execution
- Work hand-in-hand with Change Management & Communications to ensure frontline readiness, stakeholder alignment, and smooth adoption of process and system changes
Reporting & Strategic Input
- Provide regular, structured reporting on systems and process workstream status, delivery milestones, risks, and business impact to the Transformation Office and OneHUB leadership
- Inform the refresh of the OneHUB transformation roadmap by surfacing execution learnings, operating model gaps, and sequencing opportunities across systems, processes, and organizational design
Experience Required
- 10+ years of experience in transformation delivery, large-scale systems implementation, business process redesign, operations, or management consulting
- Demonstrated track record of leading complex, cross-functional implementations through the full lifecycle with measurable operational impact
- Strong process design and systems thinking skills, including hands-on experience developing SOPs, playbooks, and transition plans
- Proven ability to influence, align, and drive delivery across senior cross-functional stakeholders spanning business, operations, and technology
- Must have demonstrated organizational and planning skills, excellent verbal and written communication skills
- Must have demonstrated strong project management skills with successful delivery of projects
- Must be able to effectively facilitate the resolution of complex technical, analytical and business issues across functional lines
Education Required
- Bachelor’s degree in business administration, information technology, engineering, operations management, or a related field required
- Master’s degree, MBA or equivalent preferred
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Skills Required
- 10+ years of experience in transformation delivery, large-scale systems implementation, business process redesign, operations, or management consulting
- Demonstrated track record of leading complex, cross-functional implementations through the full lifecycle with measurable operational impact
- Strong process design and systems thinking skills, including hands-on experience developing SOPs, playbooks, and transition plans
- Proven ability to influence, align, and drive delivery across senior cross-functional stakeholders spanning business, operations, and technology
- Excellent verbal and written communication skills
- Strong project management skills with successful delivery of projects
- Ability to effectively facilitate resolution of complex technical, analytical and business issues across functional lines
- Bachelor's degree in business administration, information technology, engineering, operations management, or a related field
- Master's degree, MBA or equivalent
AbbVie Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.
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Retirement Support — Retirement programs are portrayed as a standout, with a dollar‑for‑dollar 401(k) match up to 6% and an additional annual company contribution based on age and service. Feedback suggests this materially boosts perceived total compensation for many U.S. employees.
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Parental & Family Support — Paid parental and caregiver leave are emphasized, including up to 12 weeks of fully paid parental leave for all parents and 4 weeks of paid caregiver leave in the U.S. Feedback suggests these policies are a meaningful differentiator for employees balancing family needs.
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Leave & Time Off Breadth — Time off is described as extensive, with tiered vacation that scales with tenure, 17 company holidays, and two paid volunteer days in the U.S. Feedback suggests the breadth of leave contributes notably to overall benefits satisfaction.
AbbVie Insights
What We Do
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.
