We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Position Summary
The Senior Manager, Omnichannel Commercialized Solutions, will be responsible for defining and executing our omnichannel commercialized solutions strategy as it relates to digital order journey, customer tools and education, and clinical intervention to support the Health100 vision. An aptitude for using data and insights to inform strategy, a passion for the customer and clinical experiences, and bringing easy-to-use solutions to life is essential to the role.
Engaging and inspiring a small team and building strong partnerships across many cross-functional colleagues are also key components to success. The Senior Manager, Omnichannel Commercialized Solutions, will be required to interface with various stakeholders including digital product, digital engineering, store operations, the retail field organization, data and analytics partners, marketing and voice of customer partners, IT teams, and senior leaders within retail and across the enterprise.
Responsibilities include:
STRATEGY & OPPORTUNITY DEVELOPMENT
- Lead market research, competitive assessments, and opportunity evaluations to identify customer and client needs, emerging trends, market opportunities, and strategic growth areas, translating insights into actionable business recommendations.
- Develop strategic perspectives on new and existing clinical intervention opportunities including market sizing, risk-benefit assessment, commercial viability, and recommendations for sustainable growth strategies.
- Influence strategic priorities and investment decisions through data-driven analyses, opportunity sizing, business case development, and executive-level recommendations.
- Lead the diagnosis, solution development, and planning of strategic initiatives that leverage enterprise assets, capabilities, and delivery models to create clinical, operational, financial, and customer value.
- Develop and maintain business cases, value propositions, and evidence packages that quantify and demonstrate customer, client, clinical, operational, and financial impact for internal stakeholders, clients, and prospective partners.
PILOT EVALUATION & VALUE REALIZATION
- Define success metrics, measurement frameworks, and outcomes validation plans prior to launch to ensure program effectiveness and business impact can be accurately measured and evaluated.
- Lead pilot design, measurement, and evaluation activities generating credible proof points and insights that support program optimization, scaling, commercialization, and client growth.
- Monitor and optimize product and program performance post-launch leveraging customer, clinical, operational, and financial performance data to assess effectiveness, validate outcomes, and maximize value realization.
- Identify opportunities to improve outcomes and maximize value proactively recommending and implementing enhancements based on performance insights, customer feedback, market dynamics, and evolving business needs.
- Create and execute continuous improvement plans to drive sustained growth, scalability, customer and client satisfaction, and business impact throughout the product and program lifecycle.
EXECUTION, INFLUENCE & LEADERSHIP
- Partner cross-functionally with product, technology, operations, analytics, clinical, and business stakeholders to design, implement, and manage innovative solutions that improve patient experiences, operational effectiveness, and long-term business outcomes.
- Scope, lead, and review complex quantitative and qualitative analyses that generate critical insights, answer key business questions, and support strategic decision-making.
- Develop compelling executive-level narratives, recommendations, and presentation materials that synthesize findings across multiple initiatives into clear, concise, and actionable recommendations for senior leadership.
- Lead, motivate, and develop high-performing team members by setting direction, prioritizing work, providing coaching and feedback, building capabilities, and ensuring deliverables are completed with excellence and on time.
- Operate effectively as both a strategic leader and hands-on contributor flexing between player and coach roles as business needs require, with a strong emphasis on coaching, mentoring, and team development.
Required Qualifications
- 5+ years of experience in healthcare strategy, management consulting, healthcare technology, health management, product management, product or business development
- 2+ years of experience leading and developing colleagues
- 3+ years of experience in business case development, building strategic roadmaps and/or bringing technology solutions to life
- Travel - Ability to travel up to 10% of time, on an as needed basis
Education
Bachelor's degree required
Pay Range
The typical pay range for this role is:
$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years of experience in healthcare strategy, management consulting, healthcare technology, health management, product management, product development, or business development
- 2+ years of experience leading and developing colleagues
- 3+ years of experience in business case development, strategic roadmap development, and/or bringing technology solutions to life
- Bachelor's degree
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
