KEY RESPONSIBILITIES:
- Defines & executes the Oil & Gas MSME sector strategy in alignment with the Retail Division and overall MSME ecosystem agenda.
- Drives growth by analyzing market trends, identifying opportunities, and ensuring strategic alignment across internal stakeholders and delivery channels.
- Oversees and develops the Oil & Gas MSME team, ensuring appropriate resourcing, capability building, and high performance in delivering sector objectives.
- Collaborates with product, digital, and marketing teams to design and refine competitive sector-specific financial solutions that meet evolving customer needs.
- Ensures strong risk management and compliance with all regulatory, prudential, and operational standards relevant to the Oil & Gas MSME portfolio.
- Monitors financial performance, customer satisfaction, and market share to ensure sustainable growth and continuous improvement within the
DAILY RESPONSIBILITIES:
- Define and implement the Oil & Gas MSME sector strategy in alignment with the Retail Division and MSME ecosystem strategic agenda.
- Analyse sector trends, competitor activity and market opportunities to inform business decisions.
- Collaborate with internal stakeholders to align Oil & Gas MSME initiatives with organisational priorities and capabilities.
- Identify and drive human capital requirements for the Oil & Gas MSME portfolio.
- Support and guide sales and service teams in delivering the Oil & Gas MSME sector offering.
- Build and maintain strong relationships with Branch network and Digital teams to ensure seamless delivery of sector solutions.
- Develop, coach and retain a high-performing Oil & Gas MSME sector team.
- Identify training and development needs specific to Oil & Gas sector requirements and support targeted interventions.
- Collaborate with product and digital teams to co-create and refine MSME Oil & Gas sector products and solutions.
- Ensure product offerings are competitive and meet evolving sector needs, particularly in financing, cash management and digital solutions.
- Ensure all operational processes relevant to the Oil & Gas MSME sector (transaction, incident, problem and change management) are documented, updated and adhered to.
- Identify and proactively manage sector-specific risks, ensuring effective monitoring and timely corrective action.
- Ensure compliance with regulatory, Anti-Money Laundering, Sanctions, and prudential requirements for the Oil & Gas MSME sector.
- Build and enhance the Oil & Gas MSME sector value proposition, focusing on customer experience and service differentiation.
- Drive customer migration to optimal channels, supporting efficiency and customer convenience.
- Implement sector-specific customer retention initiatives and monitor performance.
- Track and enhance customer satisfaction and sector market share.
- Develop and manage the Oil & Gas MSME sector budget and financial targets.
- Monitor sector financial performance, identify variances, and drive corrective action where necessary.
- Ensure timely reporting on sector performance, highlighting key trends and insights.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Particulars Detail Specific Field or Qualification Need Type[1] Education Bachelor’s Degree Degree from a recognized university RQ Professional Qualifications Project management or business field AA Master’s Degree Business Administration AA
Experience
Total Minimum No of Years Experience Required 7
Proactive selling skills in oil and gas industry or relevant 7 RQ Credit Underwriting Skills 5 ES Customer Relationship management 7 ES Banking Operations 2 DE Business research and product development 4 AA Project management 2 AA
[1] Need Types are : RQ = Required, AA = Added Advantage
[2] Need Types are: ES = Essential, DE = Desirable but not Essential
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What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
