foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionWe’re looking for a highly driven and motivated Process Specialist, Order to Cash (O2C) to be part of the Order to Cash Projects and Processes. The role is preferred to be based in Philippines and will report to Head, O2C Projects and Process
Your mission:
- You will create and update current Standard operating procedures (SOP) and detailed task plans (DTP) to align processes across our Finance Business Service markets.
- Establish new revenue streams: Collaborating closely with commercial teams to cultivate innovative revenue opportunities and initiatives, while prioritizing positive return on investment.Take ownership for O2C process design (system agnostic) to ensure revenue is captured and billed accurately
- Support the O2C process blueprint, be the gatekeeper for all process changes and maintain close alignment with the Service Delivery counterpart for such changes
- Collaborate with Pandora Product Deployment team to ensure User Acceptance Testing (UAT) readiness and go-lives for new initiatives
- Support the Finance team to triage the incoming pipeline of Pandora Billing P&T bug and minor enhancement tickets
- Support any new systems , UATs, as well as ensuring proper documentation of guidelines or SOPs
- Execute testing and consult on system and process roll-outs.
- Explore, learn and challenge existing workstreams to elicit continuous improvements to systems and processes
- Fostering collaboration with key stakeholders, including local management and regional finance teams, to address any queries that arise from both centralization efforts and day-to-day processes
- Manage any ad-hoc tasks, financial topics and initiatives as required
- Bachelor's Degree in Accountancy or any business-related course.
- At least 5 years of experience in Order To Cash function/process management
- At least 1 year of experience in project/product management
- Knowledge of general accounting principles, regulatory standards and compliance requirements
- Has a good grasp of different systems like Salesforce, SAP, SQL, Google Studio, and other Business Intelligence tools, or is eager to acquire proficiency in these systems.
- Proficiency in MS Office, especially Excel, including the ability to operate computerized accounting and spreadsheet programs.
- High degree of accuracy, attention to detail and confidentiality
- Excellent analytical, problem solving and decision-making and data-entry skills
- Above average verbal, listening and written communication skills
- Effective planning, organizational, stress, and time management skills
- Sense of urgency and ability to meet deadlines
- Ability to work independently or within a team
- Proficiency in English is preferred
Skills Required
- Bachelor’s degree in Accountancy or a business-related field
- At least 5 years of experience in Order-to-Cash functions or process management
- At least 1 year of experience in project or product management
- Knowledge of general accounting principles, regulatory standards, and compliance requirements
- Knowledge of systems such as Salesforce, SAP, SQL, Google Studio, and Business Intelligence tools, or willingness to learn them
- Proficiency in Microsoft Office, especially Excel, and computerized accounting and spreadsheet programs
- High accuracy, attention to detail, and confidentiality
- Strong analytical, problem-solving, decision-making, and data-entry skills
- Above-average verbal, listening, and written communication skills
- Effective planning, organization, stress management, and time management skills
- Ability to meet deadlines with a sense of urgency
- Ability to work independently and collaboratively
- Proficiency in English
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
