Senior Manager - Fraud detections and analytics

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Job Description Summary

Job Description

JOB TITLE: Senior Manager - Fraud detections and analytics

SALARY: From £83,411

LOCATION(S): Halifax, Belfast, Bristol, Birmingham, Cardiff, Glasgow, Hove, Leeds or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site
 

This is an opportunity to be at the forefront of managing fraud at Lloyds banking.

As the Senior Manager for Non standard fraud analytics you'll form part of the senior management team within the Consumer Relationships Fraud analytics team - a community that are committed to identification and prevention of harm from economic crime with data driven solutions. This particular role provides an excellent opportunity to identify emerging fraud, and detection based response across our Open banking, and business banking businesses.

You’ll grow and learn in an environment that truly recognises the meaningful role data and analytics plays in understanding our customers and identifying risks.

• Lead a team of analytical experts to assess emerging fraud risk issues, and respond to them either through developing fraud detection based solutions, or through identifying control weaknesses that may need to be changed to mitigate fraud.
• Support the development of key fraud tools to improve the optimisation of fraud detection.
• Make authoritative technical and professional recommendations relating to fraud that have a significant short-term and long-term impact on the business, and support these recommendations with analytically based facts.
• Work with the business teams across Business Banking, Commercial and other portfolios to support new product launches and changes to payment journeys for customers, ensuring fraud losses are understood and controlled.
• Monitor and present back to senior audiences fraud performance, and latest trends and risks across responsible portfolios, developing and providing key management information around the fraud environment and fraud detection performance.
• Support the Head of Fraud Insight and Analytics to meet key Fraud risk appetite metric performance, and manage to fraud budget across all portfolios.
• Support the identification of detection based and wider fraud investment opportunities to improve fraud management across Lloyds Banking Group.
• Manage all fraud detection systems within responsible portfolios, liaising with 2nd line colleagues, and customer service teams to ensure consistent, aligned performance.

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

We're looking for senior Fraud professional, who has the technical knowledge, gravitas and influence, to be a credible and effective subject matter expert and partner for our internal stakeholders and business teams.

• Experience in the field of fraud strategy and fraud detections management
• Background in data analytics, preferably in the field of fraud management.
• Experience of leading a team of colleagues, preferably in an analytical / data environment.
• Experience of managing workloads and priorities for a team of colleagues
• Ability to present complex data to a senior audience.
• Strong stakeholder management skills, with the ability to manage relationships across different business teams.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.