Department:
Network Operations ControlOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Senior Manager NOC Network Operations supports Network Operations by providing Leadership, strategic direction, and operational oversight for the safe and efficient execution of Southwest’s network. They’ll Lead and develop Chiefs of Network and Network Superintendents, fostering a culture of Safety, accountability, continuous improvement, and collaboration while ensuring compliance with regulatory requirements and Company standards. They’ll partner across operational and support Teams to drive network performance, operational excellence, and initiatives related to technology, training, reporting, analytics, and operational strategy. The Senior Manager NOC Network Operations leverages strong Leadership, communication, and decision‑making skills to enhance reliability, improve efficiency, and support positive operational and Customer outcomes.
Additional Details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
- Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
- Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
- Invest in Leadership and self-growth through participating in continuous learning and development
- Preside over all aspects of Network Operations including but not limited to, the establishment and modification of all policies, procedures, and training pertaining to the Network Operations
- Collaborate with other departments as it relates to NOC strategy and actions
- Audit Employee job performance to ensure accuracy and compliance with Company policies and government regulations
- Participate in the implementation of the Emergency Response initiatives
- Government and industry meetings to develop new processes
- Ensure Company performance metrics are met
- Collaborate with others on changes in policy to the Superintendents of Dispatch through the creation and distribution of Read before Dispatch bulletins and other guidelines
- Provide Leadership and direction of the Network Operations Control office to execution of the daily schedule is operated safely and maintained efficiently
- Monitor and ensure compliance with Network Operations guidelines, federal regulations, and Company policies
- May perform other job duties as directed by Employee’s Leaders
- Knowledge of business and management principles involved in strategic planning, resource allocation and leadership technique
- Expert knowledge of FAA and DOT regulations
- Knowledge of forecasting and strategic planning
- Skilled in effective communicator with excellent written, oral, and presentation skills
- Skilled in inspiring confidence among Employees, Peers, Company Leadership, and throughout internal and external organizations
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to identify the right people for the job and provide on-going coaching to ensure strong Teams
- Ability to think strategically and understand the relationship between current actions and future consequences
- Ability to work well with others as part of a Team, professionally interact with other departments, labor groups, the public and possess the ability to handle complex issues
- Required: High School Diploma or GED
- Demonstrated experience in directly or indirectly leading Team(s)
- Fully functioning, broad knowledge in:
- Airline network operations
- Safety and operational performance objectives
- Project Management
- Preferred: Understanding of the factors that influence airline schedule planning, execution, and network performance
- Preferred: Experience leading cross-functional projects in a complex operational environment
- N/A
- Ability to perform work duties from office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to work extended hours based on operational needs
Pay & Benefits:
Competitive market salary from $160,550.00 per year to $178,400.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: Benefits | Southwest Careers
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- High school diploma or GED
- Demonstrated experience directly or indirectly leading teams
- Broad knowledge of airline network operations
- Broad knowledge of safety and operational performance objectives
- Broad knowledge of project management
- Expert knowledge of FAA and DOT regulations
- U.S. citizenship or current authorization to work in the United States
- Ability to work from the Dallas, Texas headquarters facility during business hours
- Understanding of factors influencing airline schedule planning, execution, and network performance
- Experience leading cross-functional projects in a complex operational environment
- At least 18 years of age
- Ability to work extended hours based on operational needs
- Ability to comply with company attendance standards
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
