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The Role
Company: NetPulse Services India Pvt. Ltd.
Location: Pune, India
Work setting: On-site
NetPulse Services India Pvt. Ltd., is the Pune based technical arm of the Pathway Group - a successful and growing managed IT services company operating in Canada since 1995. Pathway counts some of North America’s leading corporation amongst its clients.
We are seeking to hire a senior technical operations leader to join us in our Pune office.
This is a hands-on leadership role. You will lead a team of highly experienced engineers who support our principal company in Canada in managing our internal, and clients’, IT environments. You will report to, and work closely with, leadership in Canada and serve as the primary technical operations resource in India.
This role is suited to a strong technical leader who can guide teams, improve operations and service levels and keep complex environments stable.
Key responsibilities:CompensationCompetitive salary, performance-linked incentives and benefits.Why join usThis is not a supervisory role. It is a senior technical leadership position with significant management responsibility and visibility. You will help shape team capability and operating standards and improve service quality while interacting with internal stakeholders, vendors and clients.
If you are seeking a position which offers opportunities for personal growth, learning, avenues for significant contributions and a rewarding work environment, this position may be for you.To applyPlease send your resume to [email protected] with current and expected compensation, notice period and location.
Location: Pune, India
Work setting: On-site
NetPulse Services India Pvt. Ltd., is the Pune based technical arm of the Pathway Group - a successful and growing managed IT services company operating in Canada since 1995. Pathway counts some of North America’s leading corporation amongst its clients.
We are seeking to hire a senior technical operations leader to join us in our Pune office.
This is a hands-on leadership role. You will lead a team of highly experienced engineers who support our principal company in Canada in managing our internal, and clients’, IT environments. You will report to, and work closely with, leadership in Canada and serve as the primary technical operations resource in India.
This role is suited to a strong technical leader who can guide teams, improve operations and service levels and keep complex environments stable.
Key responsibilities:
- Lead the India-based NOC and IT infrastructure operations teams
- Oversee operations across networking, systems, cloud, virtualization, storage and telephony
- Improve monitoring, alerts, SOPs, runbooks, reporting and change control
- Drive service quality, accountability and SLA performance
- Streamline and improve tools, techniques and methods for proactive IT management
- Mentor engineers and build technical depth across the team
- Handle major incidents, escalations and service delivery issues
- Work with internal stakeholders, clients, and vendors on business issues
- Develop and implement automation and process improvement initiatives
- 15+ years in IT infrastructure, NOC or related technical operations
- 5+ years leading strong IT teams
- Experience in a varied IT, data centre or managed-services environment
- Strong technical knowledge and advanced certifications in at least two of the following:
- Networking
- Systems administration – Unix, Windows
- Cloud infrastructure – public, private, hybrid
- Virtualization and storage
- Cybersecurity
- Experience handling critical incidents and client escalations
- Excellent written and spoken English and client communication skills
- Ability to work on site in Pune during North American EST hours
- ITIL or other relevant service-related certifications
- Experience with scripting, automation, or AI-assisted operations
If you are seeking a position which offers opportunities for personal growth, learning, avenues for significant contributions and a rewarding work environment, this position may be for you.To applyPlease send your resume to [email protected] with current and expected compensation, notice period and location.
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The Company
What We Do
Founded in 1995, Pathway Communications specializes in providing innovative and cost-effective IT and communication solutions for businesses of all sizes. Rooted in Canada, we offer a wide range of services, including Managed IT Services, Cybersecurity Solutions, Data Center, Cloud, Colocation, Voice, Data, and Internet, to help our clients stay connected and operate securely in today’s fast-paced world. Pathway employs over 150 qualified and trained staff on three continents and operates fully-equipped data centers in Markham, Toronto, and Montreal. All of our services are designed to pass through our Tier III data center backed up with ISO 9001:2015, ISO 27001:2013 certification, and SOC 2 Type II compliancy for the ultimate reliability, security, and privacy.
