“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 20,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
Position Summary
The Senior Manager, NASA Transport Operations & Strategy provides overall leadership for the NASA Transportation program across the Americas. The role is accountable for customer partnership, operational governance, regional growth, financial and workforce planning, and delivery of the strategic roadmap. The position leads both the operational execution and enablement functions, ensuring that daily performance and long-term transformation remain aligned. This position is located at the customer's premises and requires an on-site presence.
Major Duties and Responsibilities
Own the NASA Transportation program across all Americas sites, shifts and service locations.
Serve as the senior escalation and governance lead for the customer, internal leadership, warehouses, suppliers, contract manufacturers and carrier partners.
Set the regional strategy, annual priorities, operating rhythm and critical success factors for the program.
Lead, coach and develop the NASA Transport Operations Manager and the Global Transport Enablement & Process Excellence Manager.
Oversee regional staffing, succession planning, organizational design, productivity and capacity planning.
Provide governance for service performance, on-time-in-full results, failure reason coding, root-cause analysis and corrective actions.
Own regional budget planning, productivity targets, cost-saving initiatives and business cases for additional scope or resources.
Lead onboarding of new sites, carriers, program and customer requirements, ensuring operational readiness and controlled implementation.
Coordinate with account management teams and carrier partners to improve service, safety, security, cost and capacity.
Drive alignment with EMEA and APAC transport leadership on common standards, reporting and global initiatives.
Sponsor AI, automation, data and process-improvement initiatives that reduce manual work and increase scalability.
Prepare and deliver executive-level business reviews, performance updates, risk summaries and strategic recommendations.
Travel to customer, supplier, warehouse and operational locations as required.
Experience and Education Requirements
8+ years experience in complex freight forwarding, specialized carrier management, or enterprise transportation operations / Multi-party stakeholder mastery i.e. proven track record directly managing operations involving competing internal/external customers, multiple vendor classes, and diverse fleets simultaneously
Demonstrated experience leading multi-site or regional operations with responsibility for service, customer and financial performance.
Strong knowledge of air, road, ocean and parcel transportation and associated operating systems, including TMS, WMS and YMS.
Proven capability in strategic account management, organizational change, project implementation and executive stakeholder engagement.
Strong commercial judgement, analytical capability and experience translating data into business decisions.
Excellent communication, presentation, negotiation and escalation-management skills.
Self-starter with a highly motivated, results-driven approach and the ability to reprioritize in a fast-changing environment.
Availability for domestic and international travel, expected at up to 30%.
Key Measures of Success
Customer satisfaction and stakeholder confidence.
SLA, KPI and on-time-in-full performance across NASA.
Financial performance, cost reduction and productivity improvement.
Successful delivery of new sites, programs and strategic initiatives.
Leadership capability, succession coverage and employee development.
Reduction in operational risk, recurring failures and manual work.
Key Working Relationships
Global Professional Services leadership and regional Transport leadership.
Customer transportation, warehouse and supply-chain stakeholders.
NASA site supervisors, team leads and operational teams.
Carriers, suppliers, contract manufacturers and warehouse partners.
ESC, Freight Pay, BPA, technology, finance, human resources and account management teams.
Expeditors offer excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Reporting Structure
- Global Professional Services Manager
Skills Required
- 8+ years of experience in complex freight forwarding, specialized carrier management, or enterprise transportation operations
- Experience managing operations involving multiple internal and external customers, vendor classes, and diverse fleets
- Experience leading multi-site or regional operations with responsibility for service, customer, and financial performance
- Strong knowledge of air, road, ocean, and parcel transportation
- Experience with TMS, WMS, and YMS operating systems
- Experience in strategic account management, organizational change, project implementation, and executive stakeholder engagement
- Strong commercial judgment and analytical capability, including translating data into business decisions
- Excellent communication, presentation, negotiation, and escalation-management skills
- Results-driven approach and ability to reprioritize in a fast-changing environment
- Availability for domestic and international travel up to 30%
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
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Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
