Job Description:
Senior Operations Manager/ Operations Manager
The purpose of this role is to manage a team, provide direct support to client teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.
Client Team and Communications
- Engages and maintains relationships across Media Operations and key partners across all Media brands
- Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses
- Ensures client transitions, from onboarding through offboarding, are properly supported and managed
- Partners with planning brands to provide operational support for client contract and records setup and system maintenance
- Ensures budget maintenance and utilisation is supported through creation and/or tracking of reference requirements, such as Media Purchase Authorisations (MPAs) and budget details
People Management
- Manages the annual performance review and goal setting process for direct reports
- Contribute to build career paths
- Provides hands on support and guidance to all team members
Billing
- Supports client and internal billing by approving client and intercompany invoices
- Reconciles media delivered with supplier and resolves mismatched supplier invoices and discrepancies within the designated timeframe
- Provides additional operational support as needed
- Supports brand leadership in performing client audits
Operations and processes
- Maximize offshoring utilisation, including but not limited to billing, reporting, briefing templates
- Participate in creating and documenting Standard Operating Procedure
- Contribute to the enhancement of operation KPIs: MSS implementation, timesheet adoption
- Provides additional operational support as needed
- Support Operations Lead to drive the implementation of the Media SL Operating model in market; ensuring market nuances are considered whilst still staying consistent to the approved Global Operating model
- Support Operations Lead to ensure an interface to the Global Media SL and leveraging best practice in managing operational performance, processes, and procedures for the Media LoB
Location:
DGS India - Chennai - Anna Nagar Tyche TowersBrand:
ParagonTime Type:
Full timeContract Type:
PermanentSkills Required
- People management including performance reviews, goal setting, and career path development
- Experience managing client lifecycle activities: onboarding, campaign coordination, and offboarding
- Experience with budget maintenance, Media Purchase Authorisations (MPAs), and budget tracking
- Billing experience including approving client/intercompany invoices and supplier invoice reconciliation
- Experience creating and documenting Standard Operating Procedures (SOPs)
- Track record of improving operational KPIs (e.g., MSS implementation, timesheet adoption)
- Ability to maximize offshoring utilization and coordinate with offshore teams
- Strong stakeholder management and communication across media operations and planning brands
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
dentsu Insights
What We Do
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