Senior Manager, Marketing

Senior Marketing Manager

We’re seeking a Marketing Manager with 5+ years of B2B marketing experience (preferably 2+ in the contact center or BPO industry) to help execute and scale integrated marketing programs that generate demand, support revenue growth, and elevate the Liveops brand. This role is ideal for a marketer who thrives in cross-functional environments, knows how to manage external vendors, and isn’t afraid to dive into everything from tradeshows and email campaigns to ABM programs and internal communications.

Responsibilities Include: 

Campaigns & Demand Generation

• Plan and execute multi-channel campaigns targeting prospects, partners, and clients
• Help manage lead generation efforts in collaboration with sales and rev ops, including email nurturing, paid media, and landing page performance
• Support ABM programs by creating targeted content, segmenting audiences, and aligning with sales outreach
• Partner with external agencies and vendors to scale campaign delivery, optimize spend, and track ROI
• Support channel partner marketing efforts by managing co-branded campaigns, coordinating deliverables with partner teams, and ensuring alignment with joint go-to-market strategies.

Events & Tradeshows

• Own end-to-end event logistics for tradeshows, including booth management, collateral, swag, shipping, and lead capture
• Attend events and confidently engage VP+ decision-makers, representing the brand professionally and strategically
• Support post-event follow-up plans, including lead routing and nurture

Sales & Brand Enablement

• Help manage sales content including pitch decks, email templates, one-pagers, and case studies
• Be the “brand steward” across the organization—ensuring all content, internal or external, reflects our visual identity and voice
• Collaborate with cross-functional teams (sales, product, client services) to develop marketing that supports business goals

Internal & Cross-Functional Support

• Support internal communications and initiatives that reinforce culture, awareness, and performance
• Work closely with the RevOps team to ensure data integrity, campaign tracking, and sales alignment

Preferred Experience & Skills

• 5+ years of B2B marketing experience; 2+ years in the contact center, BPO, or customer experience industry is a strong plus
• Hands-on experience managing outsourced vendors and agencies
• Proven ability to lead marketing logistics for events and speak confidently with senior-level decision-makers
• Deep familiarity with ABM strategies and execution
• Experience using tools like HubSpot, 6sense, Salesloft, ZoomInfo, LinkedIn Campaign Manager, Google Ads, Sprout Social, SemRush, Wordpress, and GA4
• Strong project management skills with the ability to juggle multiple priorities under tight timelines
• Excellent writing and communication skills—able to create, review, and refine content with precision
• Comfortable in a fast-paced, entrepreneurial environment with a high level of autonomy

Why Join Liveops?
Be part of a mission-driven company helping redefine work and customer service. Join a supportive, collaborative marketing team that values innovation, results, and flexibility. Work remotely with a high-performing, fun, and passionate group of professionals. Opportunity to grow your career in a visible, high-impact role

About Liveops
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com.

Eligibility Requirements: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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