Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Travel Partnerships and Media (TPM) helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.
The Senior Manager, Marketing Operations will be a member of the TPM Marketing Operations team heading up a team dedicated to either our Hotel Markets or Strategic Audiences partners, leading marketing automation strategies and campaigns that are powered by data and leverages real-time insights, to create a personalized partner experience. As senior marketing automation and operations strategist you will be responsible for the delivery of your assigned teams roadmap and growth of the marketing operations strategy. This position will be one of the key members of our Digital Operations team.
What you’ll do:
- Own the marketing automation strategy and work with teams to create an implementation, operations, and measurement plan with a focus on building scalable campaigns that drive engagement and revenue.
- Own delivery and manage the roadmap for your assigned line of business group, leading and mentoring junior team members to support on time project delivery.
- People manage your line of business support team, managing resource allocation and project planning, as well as mentoring and developing the team.
- Create collaborative partnerships with cross-functional decision-makers, including sales, product, and marketing leadership–to get internal buy-in and effectively execute the marketing automation function
- Support product and marketing stakeholders to gather requirements and understand campaign strategy to effectively design, develop, test, and deploy automated campaigns.
- Champion marketing data quality and governance in partnership with Legal, IT, and Business Systems by maintaining customer and marketing database hygiene and compliance with GDPR, CPRA, and other consumer rights regulations
- Build maintain and leverage a best-in-class marketing technology stack to drive multi-channel lifecycle marketing programs to support acquisition and retention throughout the partner lifecycle
- Establish key marketing operations processes to support growth of sales pipeline: lead definitions and stages, lead scoring, ABM operations, campaign optimization, and conversion rate optimization
- Partner with data teams to ensure that the requirements for data triggers and formatting are met for successful Marketo consumption and execution
- Evaluate and optimize programs based on ROI and performance analytics
Who you are:
- Bachelor’s degree in marketing or sales-related field; or equivalent related professional experience
- 10+ years of B2B marketing experience, particularly in using marketing technologies to deliver marketing content across multiple channels and drive operational efficiencies
- Must have significant, advanced and recent Marketo experience, preferably with Marketo Certified Expert credentials.
- Demonstrable experience with Salesforce to Marketo integrations, both native and custom API.
- Ability to take marketing concepts/requirements and translate them into functional specifications for developers and system admins
- Solid understanding of principles of data, how data is structured and organized, how it flows between systems, etc
- Ability to personally leverage API connections between connected systems from provisioning to execution to reporting of outcomes
- Leverage the foundation and fundamentals in place to drive continuous improvement and operational efficiencies while both maintaining quality and driving innovation
- Groom the enterprise mindset of connecting data & systems so we can realize immediate gains but ensure sustainability and growth
- Coach and mentor the extended team on marketing automation methodologies, principles and practices
The total cash range for this position in Seattle is $146,000.00 to $204,500.00. Employees in this role have the potential to increase their pay up to $233,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
What We Do
Expedia Group powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
