Amex Offers Marketing Operations (AOMO), part of Amex Offers Digital Media (AODM) is a global organization that sits within MEMBERSHIP PORTFOLIO SERVICES (MPS) within the US Consumer Services Business. MPS is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.
AOMO is Marketing Operations center of excellence within AODM with the charter of driving high quality, customer-first marketing that accelerates business growth through optimized go-to-market solutions and the development of best-in-class mar tech products & processes.
This role will report to the Director of Amex Offers Marketing Governance and lead 1-2 analysts.
Responsibilities- Providing strategic campaign consultation to partners across Merchant, Consumer, Small Business and other enterprise customers including data and governance guidance to jointly achieve goals and execute flawlessly
- Working collaboratively with key stakeholders including Marketing Execution, Client Management, Marketers, Creative Review, Control Management, GCO and Compliance to align on campaign feasibility and overall risk.
- Identifying and driving end-to-end process improvements with a focus on governance to increase capacity and speed to market.
- Understanding the systems and platforms the AOMG team uses and how they support and impact the review process and campaigns.
- Understanding how Merchant data is set up, which governance principles apply and how to translate that into flawless offer fulfillment, and working with the Setup & Execution team to deliver Amex Offers.
- At least 3 years of professional experience, with the ability to lead, coach and mentor junior analysts
- Strong attention to detail
- Excellent relationship management, collaboration and influence management skills
- Ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
Strong verbal and written communication
Proven track record of driving results
- Operational mindset - Process-oriented with ability and passion for getting into the details when needed
Solutions-oriented
- Collaborative team player with positive attitude
- A passion for leading and developing colleagues
- Proficiency in core Microsoft 365 applications (Excel, Word, PowerPoint, Outlook, etc.)
Bachelor of Arts or Bachelor of Science degree
Preferred Qualifications
- Prior experience in Amex Offers or similar digital marketing
- Prior experience in marketing governance and/or offer setup & execution
- Working familiarity with AI applications
- Direct people leadership experience
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- At least 3 years of professional experience
- Strong attention to detail
- Excellent relationship management skills
- Strong verbal and written communication
- Operational mindset - Process-oriented
- Bachelor of Arts or Bachelor of Science degree
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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