Senior Manager Market Ops, Special Assignments

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Ready to make an impact with a dynamic, forward-thinking company?

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

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JOB SUMMARY

The Senior Manager Market Ops, Special Assignments is responsible for supporting the Company’s strategic objectives, mission, vision and values as they relate to property operations for the overall portfolio. This is a national position and will work closely with regional and market staff and senior management to ensure the revenue and expense budgets for all markets are achieved.  It is also responsible for providing support and guidance on all daily management and operational issues and ensuring operational consistency and compliance across the Company’s market offices. Innovative business strategies are critical to this role.  

ESSENTIAL FUNCTIONS

• Provide substitute coverage for market leadership across construction, service, and general property management

• Evaluate existing market operations to identify opportunities for operational improvement and propose viable solutions, through the course of interim coverage

• Work closely with market leaders to ensure property management revenue, expense, staffing and training goals are achieved

• Assist market leaders with training new hires, as needed

• Work cross-functionally and across all market areas to ensure processes and workflow are aligned with organizational goals

• Support change management in the organization to ensure proper documentation and training is provided to impacted employees

• Demonstrate ability to effectively lead change throughout the organization

• Conduct periodic market reviews, as requested by senior leadership

• Ensure policies are up to date, complete, and uploaded to policy management system

• Ensure all safety standards are met and training is completed

HUMAN RESOURCE MANAGEMENT

• Collaborate with various levels of leadership, market teams, and all Company business units

• Drive results cross-functionally

• Ensure markets meet or exceed designated KPIs

• Coordinate activities to maximize the efficiency of all processes

• Ensure all training requirements are completed timely

• Bachelor’s degree required

• 8 or more years of previous business/operations management experience in a real estate operations environment

• 4 or more years of supervisory experience  

• Proven record of achieving or exceeding P&L results

• Knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation

• Knowledge of general UBC building codes and rental property health and safety regulations

• Systems as they relate to residential homes

• Yardi and/or Salesforce experience strongly preferred

• Demonstrated ability to drive outcomes without direct supervision

• Up to 75% travel 

• Must have a valid Driver’s License

• Excellent oral and written communication and presentation skills

What you can expect from us:

• Competitive Compensation - Including performance-based bonuses that reward your contributions.

• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.

• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.

• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.