Senior Manager, Market & Functional Transformation Support

Posted 12 Days Ago
Be an Early Applicant
Hiring Remotely in Hong Kong
Remote
Senior level
Fintech • Insurance • Financial Services
The Role
Supports Asia Regional Distribution leaders in delivering Agency 2.0 transformation initiatives. Responsibilities include translating priorities into executable plans, managing milestones and dependencies, strengthening governance, escalating risks, preparing executive presentations and dashboards, and providing strategic analysis for decision-making across markets and regional functions.
Summary Generated by Built In

An opportunity to join Manulife’s Asia Regional Distribution team as a Senior Manager, providing dedicated strategic, analytical and delivery support to Market PICs and functional owners in advancing Agency 2.0 transformation priorities.


The role will work across markets and regional functions to translate priorities into executable plans, strengthen governance and delivery discipline, and provide senior leaders with clear insights for decision-making. The successful candidate will combine structured problem solving with hands-on project management, helping accelerate implementation and realization of business value across priority agency programs.


Position Responsibilities:

• Support Market PICs and functional owners in driving and overseeing the implementation of business initiatives and Agency 2.0 transformation priorities, ensuring clear milestones, ownership and follow-through.

• Enhance market capability and execution excellence by providing strategic, analytical and project management support to Market PICs on key agency transformation programs , accelerating rollout and realization of business value.

• Develop executive-level insights and communications, including presentations, business reviews, strategic narratives and decision materials, for senior leadership forums, governance committees and regional management discussions.

• Strengthen markets’ transformation governance and delivery discipline by monitoring progress against agreed priorities, tracking action items and key dependencies, proactively escalating risks and ensuring timely execution across markets and stakeholders.

• Provide structured analysis and insights—including dashboards, reports and performance reviews—to help Market PICs and functional owners make data-driven decisions, steer market direction, and identify key opportunities, gaps and risks in support of Agency 2.0 objectives.


Required Qualifications:

• 3-4 years of experience in major consulting companies;

• 1-2 years of in-house experience in life insurance, with practical exposure to agency distribution, transformation or related business initiatives.

• Demonstrated ability to support transformation initiatives from problem definition and planning through implementation, governance and value realization.

• Strong strategic and analytical capabilities, with a structured approach to problem solving and the ability to translate complex information into clear recommendations.

• Proven project management discipline, including milestone tracking, dependency management, risk escalation and coordination across multiple stakeholders.

• Excellent executive communication skills, with experience developing senior-ready presentations, business reviews, dashboards and decision materials.

• Ability to operate independently, manage multiple priorities and maintain momentum in an ambiguous, fast-changing regional environment.

• Strong stakeholder management and influencing skills, with the ability to build constructive relationships across regional functions and markets.

• High intellectual curiosity, sound judgment and a proactive, results-oriented and ownership mindset.


When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.


About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid

Skills Required

  • 3-4 years of experience in major consulting companies
  • 1-2 years of in-house experience in life insurance, with exposure to agency distribution, transformation, or related business initiatives
  • Experience supporting transformation initiatives from problem definition and planning through implementation, governance, and value realization
  • Strong strategic and analytical capabilities with structured problem-solving skills
  • Project management experience, including milestone tracking, dependency management, risk escalation, and stakeholder coordination
  • Executive communication experience developing senior-ready presentations, business reviews, dashboards, and decision materials
  • Ability to work independently, manage multiple priorities, and operate in an ambiguous, fast-changing regional environment
  • Strong stakeholder management and influencing skills across regional functions and markets
  • Intellectual curiosity, sound judgment, proactive behavior, results orientation, and ownership mindset

Manulife Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.

  • Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
  • Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
  • Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.

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The Company
HQ: Toronto, Ontario
32,427 Employees
Year Founded: 1887

What We Do

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms

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