Senior Manager / Manager, Product Management (Product Day 2 Items)

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Job Description:

Job description

We are seeking an experienced and highly organized project management professional to establish, lead and continuously enhance the Product Day 2 Governance Framework across the organization.

This role is responsible for managing the end-to-end lifecycle of Product Day 2 items, including enhancement requests, regulatory changes, operational improvements, customer experience enhancements, risk remediation actions, system optimizations, audit findings and post-launch product improvements.

The successful candidate will act as the central governance and delivery lead for all Product Day 2 initiatives, ensuring effective prioritization, resource allocation, dependency management and execution oversight across multiple business and support functions.

This is a highly visible role requiring strong governance capability, project management expertise, stakeholder management skills and the ability to drive execution across a complex organizational environment.

Preferred skills

• Strong project planning, execution and dependency management capabilities.

• Experience managing large backlogs and complex initiative portfolios.

• Ability to identify emerging risks and proactively develop mitigation strategies.

• Passion for continuous improvement and operational excellence.

• Proficiency in using Microsoft Office with advanced Microsoft Excel skills.

• Excellent in written and spoken English and Chinese.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Information Systems or related discipline.

• Minimum 8 years of relevant experience in Product Day 2 Management, Project Management, Process Improvement, Business Transformation, Insurance Operations or related disciplines.

• Professional certifications such as PMP, PRINCE2, Agile, Lean Six Sigma or equivalent project management and process optimization qualifications.

Responsibilities (heading) / Responsabilités (titre)

Product Day 2 Governance Model, Portfolio Management & Delivery Oversight

• Own and manage the Product Day 2 Governance Framework and operating model.

• Establish governance standards, prioritization methodologies, delivery controls and monitoring mechanisms for Day 2 initiatives.

• Maintain the centralized Day 2 portfolio and ensure all initiatives are properly assessed, prioritized and governed. .

• Establish and maintain a risk-based prioritization framework balancing customer impact, regulatory requirements, operational risks and business benefits and facilitate prioritization discussions.

• Monitor portfolio health, delivery capacity, backlog aging and implementation progress.

• Produce portfolio dashboards and executive reports for management review.

• Coordinate and oversee the execution of Day 2 initiatives from concept through implementation and closure.

• Monitor key project dependencies, risks, issues and resource constraints.

• Facilitate cross-functional working sessions to ensure timely resolution of delivery challenges.

• Drive execution discipline and ensure adherence to established governance standards.

Product-related Initiative Delivery & Management

• Manage product-related initiatives from initiation through implementation and post-launch stabilization as assigned by line manager.

• Develop and maintain project plans, delivery roadmaps, milestones, critical paths, dependencies and resource requirements.

• Manage project risks, issues, assumptions and dependencies through structured governance processes, facilitate discussions and decision-making among stakeholders.

• Monitor delivery progress and proactively implement mitigation actions to ensure successful execution.

• Coordinate with project team and present project status updates in regular meetings among the Product Implementation Committee (PIC).

• Ensure all project documentation, approvals and governance requirements are completed in accordance with internal policies and regulatory expectations.

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