Senior Manager Last Mile Operations

Posted 2 Days Ago
Be an Early Applicant
Auburn, ME, USA
In-Office
Senior level
Logistics • Transportation
The Role
Lead and optimize last-mile home delivery operations across multiple regions. Ensure contract metric compliance, manage P&L, hire/train frontline and contractor drivers, build customer relationships, and support growth with national sales.
Summary Generated by Built In

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You’ll also maintain positive and ongoing relationships with external customers, location managers and operators, while generating positive customer satisfaction. 

 

 

 

What your day-to-day will look like: 

  • Ensure compliance with specified contract metrics 

  • Maintain high standards for all operational activities 

  • Hire, train, develop and appraise staff effectively; develop a contractor base team 

  • Direct and guide front line management staff 

  • Manage contract drivers who are operating up to 7 days per week in multiple regional locations 

  • Build relationships with customers to ensure continuous operating improvements 

  • Oversee P&L 

  • Work with national sales team to facilitate new avenues of growth 

 

 

 

At a minimum, you’ll need: 

  • Bachelor’s degree or equivalent related work or military experience 

  • 5 years of operations experience 

  • Experience with Microsoft Office (PowerPoint and Project) 

 

 

 

It’d be great if you also have: 

  • P&L experience 

  • Proven leadership and collaboration skills with experience effectively supervising, coaching and influencing employees 

  • Excellent analytical, communication and time management skills 

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

  • Comprehensive medical, dental, and vision plans

  • 401(k) retirement plan with up to 5% company match

  • Pre-tax accounts to help streamline eligible expenses

  • Company-paid disability and life insurance

  • Employee Assistance Program (EAP)

  • Career and Leadership Development Programs

  • Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

Skills Required

  • Bachelor's degree or equivalent related work or military experience
  • 5 years of operations experience
  • Experience with Microsoft Office (PowerPoint and Project)
  • Pass pre-employment drug test (may be required after conditional offer)
  • P&L experience
  • Proven leadership and collaboration skills with experience supervising, coaching and influencing employees
  • Excellent analytical, communication and time management skills

RXO, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RXO, Inc. and has not been reviewed or approved by RXO, Inc..

  • Healthcare Strength Coverage spans medical, dental, vision, and disability, complemented by an employee assistance program. Feedback suggests health coverage is part of a comprehensive package that is often characterized as acceptable.
  • Retirement Support A company 401(k) match is available, with recent enhancements described to strengthen retirement readiness. Feedback suggests adjustments were made based on employee input.
  • Parental & Family Support Offerings include parental and family benefits, adoption assistance, and designated family-bonding leave. Time-off elements such as volunteer time and prenatal-care leave further support family needs.

RXO, Inc. Insights

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The Company
HQ: Charlotte, NC
4,634 Employees
Year Founded: 2022

What We Do

RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers. We serve more than half of the Fortune 500's supply chain with an extensive network of carriers and logistics experts.

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