Senior Manager, Laboratory and Clinical IT

Schedule:
Monday - Friday (40 hrs/wk)
8:00 AM - 5:00 PM

Department: IT Clinical Systems - 217

Primary Purpose:

The Lab & Clinical IT (LCIT) Senior Manager is responsible for the reliable, compliant, and predictable operations of all LCIT‑supported systems and services. Reporting to and partnering closely with the Director of LCIT, this role is responsible for translating strategic intent into operational execution. Supervises LCIT managers, ensuring effective and consistent people management across teams. 

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions:

Ensure stable and predictable performance of LCIT applications, systems, and services by establishing clear operational ownership, enforcing standards, and proactively managing risk and execution. 

Ensure ongoing regulatory compliance across all LCIT‑supported applications, systems, and services, including maintaining inspection readiness, enforcing validation and documentation standards, and escalating regulatory risks 

Monitor work across LCIT teams to ensure end‑to‑end flow, resolving ownership ambiguity and handoff failures as needed 

Provide operational leadership by aligning day‑to‑day operations with strategic priorities  

Enforce consistent application of operational standards, processes, and documentation 

Create and enforce standardized processes to support budget planning, capital requests, and contract management 

Provide oversight of vendor relationships, ensuring day‑to‑day operations align with contract terms 

Participate in the development, implementation, and maintenance of policies, procedures, and standards 

Directly manage and coach LCIT supervisors/managers holding them accountable for predictable outcomes, decision‑making quality, and appropriate escalation, addressing performance or capability gaps as needed 

Build relationships and serve as an effective liaison with other IT teams, ARUP leadership, stakeholders, clients, and vendors 

Triages, troubleshoots, escalates, and resolves highly complex issues 

Represents LCIT in system audits, surveys, and inspections 

Other duties as assigned 

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist. 

Reaching: Extending hand(s) and arm(s) in any direction. 

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc. 

Communicate: Frequently communicate with others. 

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.  

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures. 

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.   

Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as making general observations of depth and distance. 

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. 

Qualifications Education Required Bachelor's Degree or better. Experience Required Bachelor’s degree in business, healthcare, finance, information technology or a related field Ten (10) years relevant and current healthcare IT experience Five (5) years management experience with multiple direct reports Experience working in regulated clinical environments that require system validation, audit readiness, and controlled software development lifecycles Demonstrated management and leadership skills, including success in positions of progressive responsibility Preferred Advanced degree in Healthcare, Business, or Information Technology Two years high complexity clinical laboratory experience Previous project management experience Previous experience implementing a clinical information system Previous experience with IT Service Management Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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