Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.
But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.
The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.
At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.
Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!
Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
- The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments. This includes ensuring high availability and reliability of infrastructure, cloud platforms, enterprise applications, end-user technology, and IT service operations that support a rapidly growing, direct-to-consumer automotive organization.
- This leader will build, mature, and operationalize ITIL-aligned operational practices—not as a strategy-only function, but through hands-on design of operating models, establishing processes, implementing tooling, and driving measurable adoption. A key part of the role includes managing third-party Application Management Support (AMS) and operational vendor partners, ensuring consistent, secure, and outcome-driven service delivery.
- The role reports to the Chief Information Officer, works closely with Cross functional IT Teams, Enterprise Platform, Data & AI, Information Security teams, and serves as the primary owner of IT operational execution, service reliability, and partner-delivered support.
Location & Travel Expectations:
- This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC.
- This role requires 4-5 days per week in the office, with regular in-person meetings and events.
- Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:
IT Service Delivery & Operations
- Manage daily IT operations supporting ~6,000 employees across corporate, hybrid, and remote environments.
- Ensure high availability, performance, and reliability across infrastructure, cloud platforms, enterprise applications, networks, identity, and end-user systems.
- Lead Incident & Major Incident Management (Sev1/Sev2), including command, communications, restoration, post-incident reviews, and improvement in MTTD/MTTR.
- Own Problem Management, including RCA quality, corrective actions, trend reduction, and elimination of recurring issues.
- Own Change Enablement & Release Governance (CAB/ECAB, release calendar) to protect production stability while supporting delivery speed.
- Own Service Transition / Operational Readiness, including go-live gates, runbooks, monitoring readiness, ownership models, and escalation paths.
- Infrastructure, Cloud & Network Operations Knowledge
Application Operations & AMS/Vendor Management
- Oversee enterprise application operations across ERP, HR, Finance, collaboration, and customer-facing systems.
- Manage third-party AMS partners responsible for monitoring, incident resolution, enhancements, and minor releases.
- Own operational vendor performance including SLAs, KPIs, service reviews, accountability, and continuous improvement.
- Ensure application support aligns with ITSM processes, security and compliance requirements, and architectural standards.
IT Operations Excellence
- Build and mature ITIL-aligned programs across all ITSM disciplines.
- Drive operational automation, noise reduction, proactive monitoring, and reduction of systemic issues.
- Identify operational risks, reduce technical debt, and strengthen operating rhythms and governance.
- Own outcomes for monitoring, event management, dashboards, alert quality, and on-call effectiveness.
- Own asset and configuration management (CMDB health, software objects) ensuring data quality for impact analysis, incident response, and audit readiness.
Security, Resilience & Compliance
- Partner with Information Security to ensure consistent execution of operational security controls.
- Support cybersecurity incident response, disaster recovery, business continuity planning, and testing.
- Ensure compliance with access controls, patching standards, data protection requirements, and audit evidence readiness.
Team & Leadership
- Lead, hire, develop, and coach a high-performing operations team, establishing clear accountability and a sustainable on-call model.
- Build a culture of service excellence, reliability, and continuous improvement within internal teams and across vendor partners.
What You’ll Bring (Qualifications)
Experience & Leadership
- 10+ years of progressive IT leadership experience across enterprise operations, service delivery, and ITSM governance.
- Demonstrated success building and scaling ITIL-aligned practices across Incident, Problem, Change, Release, and Service Transition.
- Executive presence with strong communication skills and comfort leading in high-growth, fast-paced, and ambiguous environments.
Technical & Operational Depth
- Fluency in cloud and infrastructure operations (Azure/AWS), identity, networking, endpoints, monitoring/observability, and automation.
- Experience owning SLAs/OLAs/XLAs, customer experience metrics, and service-level governance.
- Demonstrated ability to run audit-ready operations (e.g., ISO 27001, internal controls).
Governance & Delivery
- Experience managing CMDB/asset programs with measurable improvements in data accuracy and adoption.
- Strong program leadership—roadmaps, KPIs, executive reporting, and cross-functional delivery.
- Vendor management expertise including performance governance, SLAs/KPIs, and commercial accountability.
Education
- Bachelor’s Degree strongly preferred.
- Minimum High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.
What you'll gain
The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
- Corporate Vehicle Program with:
- Eligibility for 1 assigned vehicle
- A mobility stipend
This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial Base Salary Range: $160,000.00 - $192,500.00
Internal Leveling Code: M7
Notice to applicants:
- To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
- Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
- Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
- Residing in New York City: This role is not eligible for remote work in New York City.
Equal Opportunity
Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact [email protected].
Skills Required
- 10+ years of progressive IT leadership experience
- Experience managing ITIL-aligned practices
- Strong communication skills
- Bachelor's Degree strongly preferred
Scout Motors Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Scout Motors Inc. and has not been reviewed or approved by Scout Motors Inc..
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Fair & Transparent Compensation — Pay is positioned as competitive to strong based on a high announced average salary commitment for Charlotte HQ roles and multiple six‑figure posted ranges across corporate and technical jobs. Manufacturing and skilled‑trades wages are also presented as competitive for the South Carolina region, with hourly ranges and annualized figures frequently landing at or above typical benchmarks.
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Leave & Time Off Breadth — Time off appears broad and clearly structured in multiple role descriptions, including planned and unplanned PTO plus a defined set of company/floating holidays. The consistency of these elements across postings suggests a standardized, well-articulated approach to time off.
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Parental & Family Support — Parental leave is described as substantial, with up to 16 weeks of paid leave for all genders and adoptive parents in several role descriptions. Childcare support is also explicitly referenced in some manufacturing-focused communications, indicating additional family-oriented benefits in at least part of the organization.
Scout Motors Inc. Insights
What We Do
Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. To be a Scout isn‘t just to be a part of a company, it‘s to be a visionary and a leader, someone who seeks new paths and imparts lessons learned to others, leading them forward to new horizons. Here at Scout Motors, we‘re carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960, one that forged the path for future generations of rugged SUVs and will do so once again. Together with the help of our community, we’re designing, engineering, and building the next generation of all-electric trucks and rugged SUVs for the doers and the ones who can’t be held back. For the ones who roll up their sleeves, push forward, endure the elements, and get the job done. No frills, no excuses, no quitting. We are growing every day and are seeking the next generation of Scouts to join our ranks. So, to all the hard workers out there, the ones who are willing to carry on the Scout legacy, reimagine an American icon, create jobs for Americans, and lead the charge into the future of all-electric trucks and rugged SUVs, we‘re calling on you to join us. Because #TheWorldNeedsScouts.
