Senior Manager IT Operations - ERP

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Senior Manager, IT Operations is responsible for leading a team of associates and ensuring the availability, reliability, and security of our ERP systems. The ideal candidate will be a strong cultural fit, and have a deep understanding of technology, excellent leadership and communication skills, strong project management abilities, and a passion for innovation and customer service.

This position reports to the Director, IT Operations and is part of our Enterprise Applications and Operations Team. It will be an on-site role in Bangalore.

What you will do:

• Serve as the primary liaison between the ERP applications and its stakeholders, both internal and external, to ensure smooth day-to-day IT operations. Seek continuous feedback from ERP end users/stakeholders and work to improve end user experience and clear communications.

• Collaborate with other IT operational leaders to harmonize and evolve our operational capabilities. Partner with various IT functions, such as e.g. IT Risk, IT Compliance, Application Infrastructure, Validation, Quality Assurance, to guarantee highly scalable and reliable systems that meet emerging requirements. Oversee and manage associates and contingent workers. Liaise with external vendors as necessary.

• Deliver quality services in alignment with the Enterprise Applications IT Operations roadmap; identify and implement continuous improvement opportunities to enrich overall operations.

• Lead L1 and L2 operations teams; responsible for Change, Incident, Problem and Critical Incident management, Disaster Recovery, detailed documentation for ERP portfolio; drive ITIL and ITSM practices and process rigor. Engage L3 support where applicable and facilitate activities through resolution.

• Oversee tickets and escalations. Respond to critical systems events and outages; drive activities based on priority and SLA’s. Plan and execute software releases and other maintenance activities.

• Monitor uptime and performance; collaborate to address performance optimization opportunities. Look at opportunities to innovate and modernize (using e.g. Chatbots, AI).

• Act as ERP SOX control owner; responsible for all IT SOX controls applicable to ERP portfolio. Contribute data to formal metrics and collaborate to increase visibility into the status and health of the ERP portfolio.

• Adhere to GxP Regulations for all GxP processes and assist in any audit (Internal/External).

The essential requirements of the job include:

• Bachelor’s degree in Computer Science or Information Technology, or equivalent industry experience.

• 7+ years of applicable experience.

• 3+ years of leadership experience, leading and managing a global IT team in a high-growth and dynamic work environment.

• Excellent communication, presentation, interpersonal, and analytical skills, including the ability to communicate clearly and persuasively across different audiences and varying levels both within and outside of the organization.

• Fluency in English language (written and spoken).

It would be a plus if you also possess previous experience in:

• 2+ year experience in ERP, preferably Oracle EBS and SAP.

• Proven track record of successful leadership in ensuring buy-in at all levels including developers, architects, peers, middle and senior management.

• ITIL, Agile expertise. DBS or Lean experience.

• Knowledgeable in compliance, governance and information security.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.