About This Role:
The Senior Manager, Internal Communications is responsible for shaping how Transcarent communicates with its employees—ensuring our people understand not just what is happening, but why it matters. This role will develop and execute communication strategies that engage, inspire, and align employees with Transcarent's vision, values, and priorities.
In a fast-moving organization navigating growth and integration, clear and compelling communication is essential. You will be the connective tissue that helps employees make sense of change, feel informed and included, and stay connected to our mission. You will partner across the organization to translate complex initiatives into clear, human messages that resonate—and you will be a trusted advisor to leaders who need to communicate with clarity and authenticity. You will lead and mentor an Internal Communications specialist.
This is an opportunity to shape the internal voice of Transcarent and ensure our employees feel connected, informed, and inspired to deliver for our Members.
What You'll Do:
Internal Communication Strategy & Execution
- Develop and execute internal communication strategies and programs that engage, inspire, and align employees with Transcarent's brand, vision, priorities, and key initiatives
- Shape and cultivate the internal voice of Transcarent, ensuring consistency in tone, messaging, and employee experience across all channels
- Drive communication excellence in a Slack-first culture—developing best practices, channel strategies, and guidelines that cut through noise and ensure critical information reaches employees effectively
- Distill complex subjects into clear, easy-to-understand language that resonates across teams, levels, and geographies
- Manage internal communication channels including Slack, email, and The Pulse (company intranet), ensuring content is timely, relevant, and accessible
- Create and maintain a communications calendar to coordinate messaging, avoid overload, and ensure strategic alignment across a distributed workforce
- Serve as a strategic partner on change initiatives, developing communications that help employees understand the "why" behind organizational changes
- Translate business decisions into employee-centered messages that build understanding, reduce uncertainty, and maintain trust
- Partner with People Team and business leaders to communicate through transitions—whether systems changes, organizational updates, policy shifts, or integration milestones
- Support internal crisis communications in partnership with People Team (e.g., severe weather, security incidents, urgent business matters)
- Own the end-to-end process for Transcarent's monthly all-company Town Halls, ensuring an exceptional and professional experience for employees and leaders alike
- Manage the full production cycle: agenda development, stakeholder alignment, content packaging, speaker preparation, rehearsals, and day-of execution
- Serve as the host and emcee for Town Halls, confidently guiding the program and engaging employees live and virtually throughout the session
- Partner directly with the CEO and executive leaders, providing counsel on messaging, content, and delivery to ensure impactful communications
- Develop Town Hall recap resources—including recordings, summaries, and key takeaways—to ensure employees who couldn't attend live stay informed and connected
- Coordinate cross-functional inputs (Finance, Product, People Team, Operations) to deliver a cohesive, well-paced program
- Continuously improve the Town Hall experience based on employee feedback and engagement data
- Build and manage strong partnerships with key internal stakeholders across the organization
- Collaborate with People Business Partners, IT, Marketing, and business leaders to ensure coordinated, aligned messaging
- Serve as a trusted advisor to leaders navigating sensitive or complex communications
- Gather feedback and insights from employees to continuously improve communication effectiveness
Required Experience
- 7+ years of experience in internal communications, corporate communications, or a related field
- Demonstrated experience developing and executing communication strategies that drive employee engagement and alignment
- Experience managing direct reports, with a track record of developing and coaching team members
- Strong background in change management communications—helping organizations navigate transitions with clarity and empathy
- Experience supporting executive communications, including town halls, all-hands meetings, and leadership messaging
- Track record of translating complex information into clear, compelling narratives
- Experience managing multiple communication channels (email, Slack, intranet, etc.)
- Exceptional storytelling: Ability to craft messages that connect the "what" to the "why" and inspire action
- Slack-first fluency: Deep understanding of how to communicate effectively in a Slack-first environment—knowing when to use channels vs. DMs, how to write for scanning, and how to cut through the noise
- Strategic thinking: Connects communication initiatives to business priorities and employee experience outcomes
- Change management expertise: Understands how to communicate through uncertainty and help employees navigate transitions
- Strong writing and editing: Impeccable written communication skills with the ability to adapt tone and style for different audiences and channels
- Relationship building: Proven ability to build trust and credibility with stakeholders at all levels, including executives
- People leadership: Ability to manage, develop, and coach team members to deliver high-quality work
- Project management: Ability to manage multiple initiatives, channels, and deadlines simultaneously
- Judgment and discretion: Comfortable handling sensitive information and navigating complex organizational dynamics
- Employee-centered mindset: Keeps the employee experience at the center of all communications
- Experience in healthcare, technology, or high-growth environments
- Experience communicating through mergers, acquisitions, or significant organizational change
- Familiarity with communication tools and platforms (Slack, intranet systems, email marketing tools)
- Background in employee engagement or People Team communications
- Experience with measurement and analytics to assess communication effectiveness
Who we are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
- People First: We prioritize our Members, clients, and each other in every decision
- Care: Every decision starts with improving health and care for our Members
- Resilience: We push boundaries and take the uncharted path to change an industry
- Results: We take ownership, solve with speed, and deliver for our people and each other
- Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 13 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
Top Skills
What We Do
Transcarent is a health and care experience company that makes it easy to get the high-quality, affordable health and care that everyone and their families deserve – where and when they want it, on their terms. Transcarent puts health consumers back in charge by directly connecting them with an integrated ecosystem of high-value providers and health solutions, providing transparent information, and offering trusted guidance – in as little as 60 seconds, 24/7/365, from the palm of their hand, often at no cost to Members and at a lower cost to their employer. Transcarent takes accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs.
