Senior Manager Internal Communications & Engagement

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Sr. Manager, Internal Communications and Engagement on the Talent & Culture team. The Talent & Culture team’s mission is to create a workplace environment that attracts and develops top talent to drive Choice’s growth and organizational success. We strive to foster a supportive environment where every member feels valued and empowered through every touchpoint of the candidate and associate experience. As a key member of our team, you will play a crucial role in fostering an organizational environment that reflects Choice’s core values so that everyone feels welcome, wanted and respected by providing strategic leadership and consultative support to internal client groups.

Are you a leader who is curious, creative and passionate about executing internal communications strategy and thrives on building strong relationships for optimal organizational effectiveness? We invite you to apply today for our Sr. Manager, Internal Communications and Engagement and #MakeItYourChoice!

Your Responsibilities

• Influence and implement internal communication omni-channel strategies to ensure consistent, transparent, and effective messaging enterprise-wide, and to specific organizations as needed.

• Manage internal communication channels, including digital platforms, emails, and company-wide meetings.

• Collaborate with business and HR leadership to execute company-wide and department-specific change management initiatives for organizational effectiveness.

• Integrate the employee value proposition throughout the associate experience lifecycle by partnering with department leadership, talent and culture, and total rewards and recognition teams for optimal engagement programming.

• Drive engagement initiatives that connect employees to the company's mission, values, and strategic goals.

• Measure effectiveness of communication efforts through data analysis and stakeholder feedback to continuously improve strategies. Provide regular reports to senior leadership on progress and outcomes.

• Responsible for project management, annual budgeting and quarterly forecasts.

• Provides effective coaching and strong prioritization skills to build a high-performing team.

Your Experience, Skills & Competencies

• Bachelor's degree in business, communications, human resources or related field; or equivalent combination of education and work experience.

• A minimum of 7 years’ experience in internal communications, organizational effectiveness or related roles.

• Excellent communication skills (verbal and non-verbal skills, correspondence, writing and editorial ability) with strong follow-through and attention to detail.

• Demonstrated experience with change management methodologies and project management tools. Change Management and/or PMI certifications a plus.

• Proficiency in Microsoft Outlook, Excel, PowerPoint, Word, SharePoint.

• Proven track record of developing effective communication strategies and executing through digital communication and creative platforms (Teams, FirstUp, LinkedIn, Canva, etc.)

• Ability to lead shifting priorities with agility and work well under pressure and tight deadlines.

• Demonstrates key competencies to include communicating effectively, situational adaptability, and drives results.

• Ability for travel up to 15%

Your Team

This is a leadership role that will report to the Sr. Director of Organizational Effectiveness, Communications and Engagement. You will have a direct report, peer teammates and collaborate with cross functional departments on a regular basis.  

Your Work Location

As our Sr. Manager, Internal Communications and Engagement you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we’re located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.

Salary Range

The salary range for this position is $120,000 to $130,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your well-being goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage

• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

• Financial benefits for retirement and health savings

• Employee recognition programs

• Discounts at Choice Hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

*** PLEASE NOTE: This role is not eligible for sponsorship ***

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.