Senior Manager of Inside Sales

Position Summary

The Senior Manager of Inside Sales oversees multiple key and national account Business Units and is responsible for customer success management through the process of supervision, strategic planning, and execution of consistent process control. The Senior Manager of Inside Sales also assists the Senior Director’s Inside Sales/Competency Centers with key strategy and overall operational decision making for the Department. The Senior Manager of Inside manages all Business Unit processes and related operations and is the liaison between the Executive Leadership and Business Unit Managers. They oversee team member direct reports and provide mentoring and training to ensure optimal success. Additionally, they oversee Business Unit processes in support of meeting company goals. The Senior Region Manager also manages resources to deliver targeted results: sales, gross profits, service degree, and productivity.

Essential Duties and Responsibilities

• Manage and mentor team of assigned Business Unit Managers within the designated customer
  groups.
• Manages and Directs work of functional team, including hiring, corrective action, performance
  appraisals and pay review, budget and processes.
• Ability to lead and motivate a large team, manage performance, and foster a collaborative and
  productive work environment in accordance to Wurth basic principles.
• Implement training programs to ensure staff are equipped with necessary skills and knowledge,
  including new employee onboarding.
• Manage workforce planning, staffing, and labor relations to meet operational requirements.
  Takes leadership responsibility in overall customer satisfaction of our Business Units abilities and
  services.

JOB DESCRIPTION

• Take overall responsibility for the service operations of each assigned unit and implements action
  items to ensure that those goals are achieved.
• Review financial statements, sales, production reports, and other KPI data to measure productivity
  and goal achievement, as well as to determine areas needing cost reduction and program
  improvement.
• Supervise the Business Units and execution to help improve departmental policies, goals, objectives, and procedures, conferring with Würth executives as necessary.
• Travels to branch locations to deliver training and ensure operational policies, procedures and objectives are met.
• Develop performance goals and objectives for employees and monitor achievement of those goals.
• Selects, hires and trains employees, in tandem with HR and senior management. Conducts performance appraisals and provides input to supervisors as needed.
• Ensure process and procedures developed by other functional areas are implemented within all service departments.
• Manage and coordinate Würth’s operational activities to maximize productivity and increase efficiency.
• Collaborate with managers and supervisors on process improvement, unique solutions, and opportunities to drive growth and improve efficiency.
• Collaborate with other managers to ensure effective coordination of activities
• Attend customer sales calls and meetings with customers.
• Provides input to the Director of Sales regarding budgeting for all service departments, and ensures goals are met (sales, margins, costs/expenses, inventory).
• Continually model and teach the corporate culture of the Wurth Group.
• Ensures customer satisfaction. Represents the company at all times in a customer relations capacity.
• Evolve the Business Unit processes and educate all Business Unit Representatives companywide on an effective implementation.
• Coordinate with Sales leaders, providing input on the sales strategy to work in concert with the Business Units.
• Maintain and foster relationships, promote alignment and communicate regularly with the other key Department Leaders including Outside Sales, Purchasing, Quote, Implementation, Quality, Engineering and Logistics.
• Identify training requirements for performance improvement; manage ongoing training programs for service teams.
• Create, conduct, and complete companywide meetings and trainings related to Business Unit teams. This position is the process owner for related ISO processes and forms.
• Works closely with the outside sales organizations to achieve sales and service targets via on-site inventory management activities and CPS® optimization.
• Coordinates with Implementation Team on new customer start-ups and optimization activities in support of customers.
• Works with team and cross functionally to identify VMI optimization and improvement opportunities.
• Develop and continuously improve processes, systems and measurement criteria for a successful high growth sales organization.
• Other duties as assigned.

QUALIFICATIONS, SKILLS & ABILITIES

• A Bachelor’s degree in related field
• Minimum of 5-10 years of related management experience or commensurate combination of education
  and experience.
• Results oriented, focused on continuous improvement.
• Excellent written and verbal communication skills.
• Strong presentation and persuasive skills.
• Participative management style.
• Must maintain valid driver’s license, and clean driving record, and have the ability to travel 20-30% of
  the time, including limited international travel.
• Able to read and interpret documents such as training instructions, shipping tickets, procedure manuals,
  etc.
• Able to work with mathematical concepts such as graphs, statistics, percentages, and ratios.
• Ability to establish credibility, respect and trust from staff and external business partners.
• Strong Excel and PowerPoint skills. Working knowledge of other Microsoft Suite of products.
• Understanding of SAP is desirable.
• Excellent problem-solving abilities; able to gather virtual, temporary teams to solve time-critical issues,
  with positive outcomes for the customers as well as for the company.
• Ability to lead and direct, both cross-functionally (peers in other departments) and within the
  organization, across multiple geographies.
• Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.
• Strong analytical, numerical and reasoning ability.
• Advanced Microsoft Excel skills
• Manage multiple projects with varying deadlines
• Analytical and problem-solving skills
• Strong judgement and decision-making skills
• Travel as needed (20% estimate)