We are seeking a proactive and experienced Manager – Information Technology to lead and optimize our IT operations across multiple business functions. The ideal candidate will be skilled in managing IT support teams, implementing robust infrastructure, and ensuring efficient and secure technology operations. This role will work closely with internal departments to drive process improvements, optimize performance, and scale IT systems in line with Qube’s dynamic growth.
Responsibilities:
- Lead and mentor the IT support team, effectively allocating resources, assigning tasks, and ensuring SLA-driven resolution of support tickets.
- Prioritize and manage helpdesk ticket flows, ensuring timely response and resolution to user issues and escalations.
- Plan, implement, and maintain IT infrastructure, including networks, hardware, software, servers, and endpoint devices.
- Evaluate and improve existing IT systems and networks, identifying limitations and recommending solutions.
- Oversee installation, configuration, and maintenance of firewalls and network security systems.
- Standardize IT practices across the organization to ensure consistency, compliance, and efficiency.
- Perform network failover testing, routine backup verifications, and disaster recovery preparedness drills.
- Install and manage Internet Leased Line (ILL) connections, ensuring uptime and failover readiness.
- Implement and monitor cybersecurity best practices and policies to protect organizational data and systems.
- Create and maintain documentation on system configurations, SOPs, and troubleshooting procedures.
- Collaborate with other departments to support software tools, data access, and project-specific IT needs.
- Monitor and analyze IT performance metrics, identify improvement areas, and present regular status reports to leadership.
- Ensure compliance with data protection regulations and internal IT policies.
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 10+ years of experience in IT operations, with at least 5 years in a leadership or managerial role.
- Strong expertise in hardware, software, network administration, and information security.
- Proven experience in IT support team management, task delegation, and performance monitoring.
- Hands-on experience with firewall systems, failover testing, ILL installations, and cybersecurity protocols.
- Excellent knowledge of enterprise-level IT support systems, ticketing tools, and infrastructure diagnostics.
- Ability to assess and improve existing networks, with a keen eye for identifying bottlenecks or vulnerabilities.
- Exceptional problem-solving skills with a user-focused mindset.
- Strong vendor management skills and the ability to negotiate and coordinate efficiently.
- Excellent verbal and written communication skills; ability to collaborate with cross-functional teams.
- A passion for technology and cinema, with a continuous improvement mindset.
At Qube, we value innovation, collaboration, and long-term thinking. If you're excited about shaping the future of cinema and building a secure, scalable technology environment, we'd love to hear from you.
Top Skills
What We Do
Qube Cinema is a provider of end-to-end movie technology and solutions. The company draws on decades of experience in cinema and provides a seamless environment for exhibitors, filmmakers and post-production companies with products and services that are flexible, reliable and cost-effective. Qube’s products and services are well established globally, with thousands of installations serving 136 countries across the world. Qube Cinema has been a leading provider of technology in the film, video and audio domains and has pioneered several technology revolutions over the last four decades. The company was instrumental in bringing computer-based digital non-linear editing to India with Avid Technology, transforming the industry and forever changing the way Indian film and television programs were edited. The company subsequently brought digital cinema sound to India with DTS and helped Indian cinema leapfrog a generation, form mono sound directly to digital. In 2005, Qube Cinema became one of the pioneers of the digital cinema transformation worldwide with its Qube digital cinema server and QubeMaster Pro digital cinema mastering products. Qube continues to innovate with Qube Wire, a truly unique self-service digital cinema content delivery and key management service that has quickly become the market leader. The company is also setting up virtual production facilities and has multiple other pathbreaking services under development — all with the aim of bringing to life the passion of every storyteller, to engage, entertain and enlighten the world
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