We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Want to shape how healthcare’s biggest moments are experienced—by leaders, customers, and the industry?
This brand new role sits at the intersection of customer experience, technology, storytelling, and influence.
At CVS Health, we’re building the most consumer centric health company in the world. As Senior Manager, Influence – Strategy & Activation, you’ll bring our CX strategy to life through owning and driving our high impact events like: executive forums, industry roundtables, conferences and invite only experiences that connect real customer stories with technology and innovation.
In this highly visible role, we are looking for someone who want to:
Partner with teams enterprise-wide to create bold, technology forward CX experiences that influence senior leaders, policymakers, and industry partners
Turn authentic customer voices into moments that drive trust, credibility, and action
Partner across Technology, Marketing, Communications, Government Affairs, and Legal in a fastmoving, enterprise wide network
Own ideas from brainstorm through flawless execution—and see your work make real impact
Work and thrive in an ever-changing environment
You’ll thrive here if you love turning ideas into action, navigating complexity, and creating experiences that matter.
Required Qualifications:
7+ years expereince in CX, customer advocacy, marketing, or communications; experience leading high-profile events or thought leadership; strong executive storytelling skills; comfort influencing in matrixed environments.
Bachelors degree
Proven experience and passion for building events that change people’s lives and the ability to travel for scheduled events when needed
Why you’ll love it:
Enterprise impact. Executive visibility. Creative ownership. Real customer influence.
This role does not support sponsorship
Pay Range
The typical pay range for this role is:
$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 7+ years experience in CX, customer advocacy, marketing, or communications
- Experience leading high-profile events or thought leadership
- Strong executive storytelling skills
- Comfort influencing in matrixed environments
- Bachelor's degree
- Proven experience and passion for building events that change people's lives
- Ability to travel for scheduled events when needed
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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