Senior Manager of Incident Management

About Us:
DailyPay, Inc. is transforming the way people get paid. As the industry's leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
DailyPay seeks an experienced and detail-oriented Senior Manager of Incident Management to join our Operations team. DailyPay is committed to delivering high resiliency of our technical and operational functions in support of our clients and end-user needs. This role is crucial in delivering exceptional incident response to minimize and mitigate major disruptions. The ideal candidate will lead our end-to-end Incident Management program throughout the incident lifecycle, including detection, rapid response, communication, remediation, post-mortem, and problem management activities. This includes leading a team of Incident Response Managers and/or Analysts to lead real-time incident response activities, while also working with stakeholders across Engineering, Operations, Support, and Client Success to optimize our Incident Response program.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:

• Continuously deliver a best-in-class incident response program and policy for DailyPay
• Develop a strategic roadmap to ensure the right tools, processes, and people are in place to support our scaling business and product lines
• Support Business Continuity efforts to optimize plans, playbooks, and communications
• Maximize the number of incidents proactively detected through monitoring and controls
• Partner with teams across the organization to identify and gaps in detection mechanisms
• Execute exceptional incident response through robust playbooks and standards
• Ensure all major incidents have completed post-mortems, root-cause analysis, and corrective actions identified

What You Bring to The Team:

• Bachelor's degree or equivalent experience
• 5+ years of experience in incident management, IT, engineering, operations, security or similar
• Data driven decision making
• Ability to adapt and thrive in a fast-paced tech company environment
• High level of attention to detail
• Strong and cross-functional communication skills; must be able to deliver accurate and concise executive-level communications under at time constraint
• Subject Matter Expertise related to ITIL, ITSM, and incident management practices
• Solid technical background and an ability to learn new technical concepts quickly

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

#BI-Remote #LI-Remote
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.
New York City
$125,000 - $167,000 USD
Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)
$115,000 - $153,000 USD
Remote, Standard
$109,000 - $146,000 USD
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.