As the Senior Manager of Implementation Project Management, you will lead a team of Implementation Project Managers (IPMs) responsible for delivering successful onboarding and implementation experiences for manufacturing customers adopting our platform. This role is focused on driving operational excellence, improving implementation predictability, and ensuring customers achieve rapid time-to-value.
You will oversee complex customer deployments, establish scalable implementation processes, manage implementation capacity and resource planning, and partner cross-functionally with Sales, Technical Services, Product, Customer Success, and Support to deliver a seamless customer journey from kickoff through go-live.
Key Responsibilities- Lead, mentor, and develop a team of Implementation Project Managers, providing hands-on coaching related to project execution, customer communication, implementation strategy, risk management, and successful delivery of our software platform.
- Oversee the successful execution of customer onboarding projects from sales handoff through go-live and transition to Customer Success, ensuring projects remain on track for timeline, scope, customer outcomes, and overall implementation quality.
- Own implementation resource management processes, including team capacity planning, project forecasting, workload balancing, prioritization, and staffing alignment across a portfolio of concurrent customer engagements.
- Establish and continuously improve Project Management methodologies, playbooks, processes, and best practices to create scalable, repeatable, and high-quality delivery standards.
- Proactively identify project risks, operational bottlenecks, customer escalations, and delivery challenges, partnering cross-functionally to drive resolution and improve implementation efficiency.
- Serve as a senior escalation point for complex customer implementations and strategic accounts, building strong relationships with executive stakeholders when needed.
- Partner closely with Product, Engineering, Technical Services, Sales, Support, and Customer Success to streamline onboarding workflows, improve implementation tooling, and reduce manual effort through automation and process optimization.
- Own and report on key implementation metrics, including time-to-value, onboarding throughput, customer satisfaction, resource utilization, delivery predictability, and implementation health, while driving continuous improvement initiatives across the organization.
- 7+ years of experience in Professional Services, Implementation, Project Management, or Customer Success within a SaaS or technology environment.
- 3+ years of experience leading implementation, onboarding, or project management teams, including responsibility for resource management, team utilization, and delivery forecasting.
- Proven experience managing complex software implementations and customer onboarding programs at scale.
- Demonstrated ability to provide hands-on coaching and leadership related to software delivery, customer management, implementation best practices, and operational execution.
- Experience working within Professional Services Automation (PSA) platforms and project management systems such as Rocketlane, Kantata, Mavenlink, Certinia, Salesforce, Jira, Asana, or similar tools.
- Strong operational, organizational, and project management skills with the ability to manage multiple priorities and cross-functional initiatives simultaneously.
- Excellent communication, customer management, and executive stakeholder engagement skills, including experience managing escalations and at-risk projects.
- Strong analytical and problem-solving abilities with a process improvement mindset.
- Familiarity with manufacturing environments, ERP systems, integrations, or technical implementation workflows is highly preferred.
- Bachelor’s degree in Business, Engineering, Technology, or related field preferred.
Paperless Parts Life
Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).
Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits: We value you and your family. With this in mind, full-time employees are provided:
100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Skills Required
- US Citizenship or Green Card Holder (position subject to US Export Control Laws).
- 7+ years experience in Professional Services, Implementation, Project Management, or Customer Success within a SaaS or technology environment.
- 3+ years leading implementation, onboarding, or project management teams, including responsibility for resource management, team utilization, and delivery forecasting.
- Proven experience managing complex software implementations and customer onboarding programs at scale.
- Experience working within Professional Services Automation (PSA) platforms and project management systems such as Rocketlane, Kantata, Mavenlink, Certinia, Salesforce, Jira, Asana, or similar tools.
- Strong operational, organizational, and project management skills with ability to manage multiple priorities and cross-functional initiatives.
- Excellent communication, customer management, and executive stakeholder engagement skills, including escalation management.
- Strong analytical and problem-solving abilities with a process improvement mindset.
- Familiarity with manufacturing environments, ERP systems, integrations, or technical implementation workflows.
- Bachelor's degree in Business, Engineering, Technology, or related field.
Paperless Parts, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Paperless Parts, Inc. and has not been reviewed or approved by Paperless Parts, Inc..
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Affordable Benefits — Health, dental, and vision premiums are fully covered for employees and dependents with multiple plan options. Zero‑premium family coverage lowers out‑of‑pocket costs materially.
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Strong & Reliable Incentives — Sales compensation includes competitive bases and on‑target earnings, with incentive structures presented as attractive for roles like AEs and SDRs. This positioning indicates meaningful upside tied to performance.
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Wellbeing & Lifestyle Benefits — Wellness stipends, mental‑health support via an EAP, and office/fitness perks support day‑to‑day wellbeing. Professional development reimbursements extend lifestyle support to growth and learning.
Paperless Parts, Inc. Insights
What We Do
From small local businesses to large multinational corporations, when manufacturers use Paperless Parts they free up valuable time to focus on what is truly important to them. Our customers spend more time with their families, expand their businesses, invest in sustainable practices, and grow as a result of new opportunities. We’re a passionate team that believes manufacturing is a vital component to our everyday lives and the backbone of our economy. We’re dedicated to providing this invaluable industry with a cloud-native platform that empowers the next generation of manufacturers to join the digital age. From life-saving medical devices, to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. Without manufacturing, many new ideas never become reality. It is our mission to enable manufacturers with the technology they need to drive innovation – and our world – forward. Paperless Parts is the leading secure, ITAR compliant, cloud-based sales and quoting platform revolutionizing manufacturing. Our company’s patented technology and proprietary geometry engine unlocks hidden insights that enable job shop manufacturers to modernize and grow their business. Paperless Parts integrates with ERP systems to level up the way manufacturers quote and communicate with customers by rapidly pinpointing manufacturability issues, creating quotes, and processing orders for sheet metal fabrication, CNC machining, and additive manufacturing processes.
Why Work With Us
At Paperless Parts, we are intentional, we are persistent and we are a team. We’re continually improving what we’ve built while still building from the ground up. This creates a fast-paced environment where we work hard and celebrate our wins as a team.
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