Senior Manager of Implementation – Digital (Americas)

About Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft—making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Overview

We’re looking for a Senior Manager of Implementation - Digital (Americas) to lead our Digital pillar within Professional Services across the region. This leadership role is responsible for overseeing a team of Implementation Engineers and Team Leads in the Americas region, leading the Digital Pillar. This role will provide strategic direction, drive operational excellence, and ensure the successful delivery of merchant integration projects for Adyen's Digital customers.

What You’ll Do 

• Lead, develop, and scale a team of Implementation Engineers and Team Leads within the region.
• Drive the quality and standardization of project delivery across the Americas region.
• Execute the implementation strategy into a focused, pillar-specific roadmap focused on reducing time to live.
• Manage complex operational challenges within your pillar, ensuring resolution while providing guidance and support to your team leads.
• Liaise with product and commercial leadership and participate in ongoing feedback.
• Collaborate with other teams and drive initiatives to grow the IM organization in maturity, quality, and scalability.
• Help define and execute strategic initiatives to advance the IM function's OKRs.

Who You Are 

• 7+ years of experience in leading and managing teams in a fast-paced, global environment.
• Proven track record of driving continuous improvement, innovation, and results.
• Strong understanding of the challenges of global commerce and the various components and dependencies required for a customer to be successful across different regions.
• Excellent communication and interpersonal skills, with the ability to manage senior stakeholders and collaborate seamlessly with a global, multi-cultural team.
• Strong people leader with the ability to inspire, lead, and grow high-performing teams and their leaders.
• Strong focus on execution and driving operational excellence in your teams.
• Strong thinker who can identify operational, commercial, and technical opportunities to drive customer value and scalable improvements.
• Comfortable handling ambiguity and change, and you value and strive for simplicity and speed.

Other details: 

• This role is based in either our San Francisco or New York City office.
• We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

The annual base salary range for this role is $225,000-$244,000; to learn more about our compensation philosophy, please click here.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.