Senior Manager, Human Resources (People Relations) Pooling

Senior Manager, Human Resources (People Relations) - APAC

Would you like to play a key role in helping a NYSE listed global financial services company navigate people relations across APAC? Are you ready to unleash your potential in a dynamic organization that is poised to evolve into the next phase of its 173-year history? Join Western Union as a Senior Manager, Human Resources (People Relations).

Western Union powers your pursuit. 

Be motivated by our values: Integrity, Respect, Trust & Innovation.

Role Responsibilities:

The Sr. People Relations Partner (Senior Manager) is a seasoned HR professional responsible for managing complex people/employee relations functions across 10+ countries.

This role ensures compliance with global labor laws, leads workplace investigations, develops policies and handbooks, and oversees workforce actions, accommodations, and separations. By balancing organizational objectives with employee needs, the role directly impacts workplace culture, legal compliance, and risk mitigation. With a focus on strategic planning, global collaboration, and scalable solutions, the position drives fairness, consistency, and alignment with business goals.

You will:

• Lead, manage, and drive consistency in People Relations (PR) process and practices to include but not limited to workplace investigations, policies, handbooks, workplace accommodations, alternative work arrangements, corrective action, employment separations, and background check governance across the region, ensuring compliance alignment with global strategy and regional requirements.
• Serve as a liaison and partner between PR and other HR functions (e.g. regional HR teams, the Employment Law team, the Business Integrity Office) to address complex regional challenges.
• Lead, guide, and actively participate in global business process projects that result in timely implementations, process improvements, and improved employee experiences and supports the principles of a scalable self-service model.
• Act as the regional escalation point for high-risk or sensitive PR matters, including workforce actions and terminations in their respective region.
• Monitor and report on regional PR metrics, identifying trends and areas for improvement. Includes identifying trends in PR cases and recommending proactive solutions to address potential risks. Own key metrics and reporting for PR activities within the region, aligned with the global reporting.
• Mentor other PR professionals, providing coaching, guidance, and support to achieve operational excellence.

Role Requirements: 

To be successful in this role, end- to-end experience in APAC Human Resources is preferred.

• 10+ years in HR &/or PR or related roles, with demonstrated expertise in investigations and policy management, including expertise in investigations on a regional and/or global scale.
• 3+ years strong leadership and project management skills and familiarity with Six Sigma or similar methodologies.
• Bachelor’s degree in human resources, Business Administration, Industrial-Organizational Psychology, or Employment Law or a related field is preferred 
• Relevant certifications or specialized regional / global credentials in workplace investigations (e.g., AWI-CH or CFI), are advantageous. 

Additionally:

• Strategic thinking with the ability to operationalize initiatives effectively.
• Exceptional written communication and investigation report writing skills.
• Advanced understanding of regional labor laws and compliance requirements, in a global corporation.
• High proficiency in stakeholder influence and strategic project execution

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union aspires to be the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and retail financial ecosystem that help our customers achieve their personal goals. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a rewarding compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will have access to multiple health insurance options, accident and life insurance, and resources for development and training, in additional to a range of other global employee benefits 
(https://careers.westernunion.com/global-benefits/).

The following additional location-specific benefits also apply (note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment). 

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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Estimated Job Posting End Date:

02-12-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.