Senior Manager, HR Ops

Posted 7 Hours Ago
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Pratt, KS, USA
In-Office
Senior level
Aerospace • Defense
The future of aerospace and defense
The Role
Leads People Services operations, including HR service transitions, process optimization, standardized documentation, employee lifecycle transactions, compliance, policy updates, escalations, knowledge management, service-level reporting, and continuous improvement. Builds relationships with business units, centers of excellence, vendors, and HR partners while ensuring efficient, compliant, and customer-focused HR service delivery.
Summary Generated by Built In

Date Posted:

2026-10-12

Country:

Singapore

Location:

SG-01-SINGAPORE-061 ~ 61 Seletar Aerospace View ~ SELETAR BLDG 61, Pratt & Whitney Singapore Component Repair

Position Role Type:

Unspecified

Responsibilities

  • Act as a key member of the People Services team, being an advocate for the service and supporting the successful delivery of the wider People Services strategy.
  • Support the transfer, stabilization and management of HR services from BU HR to People Services, including scoping and sizing workload, process optimization, standardization, creation of process documentation, knowledge transfer and managing day-to-day activities.
  • Ensuring efficient and compliant service delivery across HR inquiry resolution, employee lifecycle transactions, employment requirements, HR records management and HR compliance activities.
  • Develop and lead launch communications, ensuring the service is effectively promoted and utilized by all business units.
  • Foster, develop and maintain strong internal and external relationships with customers, COEs, key vendors, and BU HR partners to expedite effective query resolution and accelerate utilization.
  • Review and update existing HR policies/procedures and assist in producing new policies/ procedures in relation to HR services.
  • Manage escalation point for queries from team members and issues raised by customers.
  • Identify, recommend and create content or knowledge articles to be added to the internal knowledge base.
  • Utilize our case management system to achieve required service level agreement metrics and overall client satisfaction.
  • Conduct analysis and prepare ongoing HR services reports to effectively administer policies and programs
  • Understand and be compliant with the corporate data protection and confidentiality policies.
  • Actively engage in CORE and support continuous improvement opportunities.
  • Perform any other duties deemed reasonable and necessary by the business.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

Privacy Policy and Terms:

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RTX Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RTX and has not been reviewed or approved by RTX.

  • Retirement Support — 401(k) programs are described with employer matching and, in many cases, an additional company retirement contribution, with a student‑loan repayment feature that can substitute for the match in eligible situations. Plan materials also reference automatic enrollment and other structural supports that strengthen long‑term savings.
  • Healthcare Strength — Benefits materials highlight comprehensive medical, dental, and vision coverage alongside wellness tools and incentives. HSA‑eligible options with company contributions are also referenced on careers and benefits pages.
  • Parental & Family Support — Program descriptions point to paid parental leave, backup childcare resources, and family supports such as birth/adoption benefits and an Autism Benefit (availability varies by unit and location). Dependent and elder‑care resources are also noted.

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The Company
HQ: Arlington, VA
185,000 Employees
Year Founded: 2020

What We Do

With more than 185,000 global employees, RTX pushes the limits of technology and science to redefine how we connect and protect our world. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – we are advancing aviation, engineering integrated defense systems and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges.

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