Senior Manager HR Operations Germany (m/f/d)

This position can be filled in Schweinfurt, St. Wendel or Bad Homburg. Both full-time and part-time is possible.

Goal of function:

• Leading international team(s) of HR Operations Specialists and organizing the work to provide efficient and high quality of HR processes to the customer (service recipient)
• Motivating, developing and assuring regular performance of team members
• Building and maintaining good and constructive cooperation with customer for which provides the services with aim to standardize and optimize them
• Driving process improvements focused on standardization, quality, efficiency and cost

Tasks:

• Planning and organizing the team work to perform in-scope HR processes for the customer according to requirements: SLA, Operating Model, Standard Operating Procedures (SOPs), Internal Controls, Global & EMEA HR Management instructions
• Monitoring delivery, identifying potential risks and actively works to eliminate or minimize them; reporting status to EMEA Head of HR Operations or other authorized people (eg. service recipients) and stakeholders (eg. Business Representatives, Center of Excellence)
• Defining goals and tasks for team members, motivate and develop them to reach business and personal objectives, evaluate their competencies and performance. Take corrective actions as and when required.
• Propose training requirements and team members recognition according to company rules
• Providing adequate and timely information to team members, co-workers, customers to provide work, create good organization and atmosphere. Resolve conflicts in own team
• Building relationships and conducting regular meetings according to the agreed Governance Model (incl. HR Operations Team, customers, stakeholders, EMEA HR Operations Leadership) information and contributing to develop processes to meet quality, efficiency and standardization objectives
• Responsible for own process service levels (SLA, KPIs)
• Adhering to company policies and procedures
• Driver of ongoing productivity increases through simplification, standardization and automation
• Represent COE towards other COEs and HRBPs and support finding solutions and continuous improvements on an on-going basis
• Ensure customer satisfaction (Managers, Employees, HRBPs, other COEs, customer)
• Processing of all administrative HR transactions for HR employees within the framework of the employee life cycle
• Managing vocational training, working students and interns for the German organization including but not limited to key contact point, processing transactions.

Requirements:

• University degree (Bachelor), Advanced Degree desirable, preferably in human resources management, business or related field or an equivalent combination of education and experience
• Has 6-8+ years of progressive experience especially in the field of Human Resources in international and dynamic environment
• Experience of working in HR Operations, within complex, large volume transactions
• Experience 6+ years in dealing with labour law and works council issues
• 2+ years of professional experience in leading a team
• Fluency in English and German language in the business environment (minimum C1)
• Very good knowledge of HR systems (SAP, Loga, Haufe Zeugnistool, HR ticketing system eg Jira, Service Now, HR Knowledgebase, Workday)
• Very good knowledge of PC usage, Share Point, MS Office (Excel, Word, PowerPoint)
• Very good communication skills in relation with different stakeholders and customer orientation
• The individual must work well in a team environment, have excellent customer service skills and be a problem solver with strong analytical skills including creative thinking abilities
• Strong management skills with the ability to lead cohesive and productive teams
• Is resilient and can navigate challenging or difficult situations with the ability to hold crucial conversations. 
• Has strong business acumen in addition to Human Resources skills.
• Has an unquestionable commitment to confidentiality, integrity, and privacy.

Special personal requirements:

• Ability to lead and motivate people to reach ambitious objectives
• Ability to work in a team and a strong drive to create positive work environment
• Approachable, proactive resources with ability to interface with multiple customers
• Ability to work with high accuracy and keeping the deadlines under time pressure
• Ability to lead team through changes
• Ability to prioritize and self-manage high volume workload
• Passion for innovative HR solutions and process improvement
• Willingness to travel