Senior Manager – Hospitals - Managed Services

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Innovior is a digital transformation organization specializing in enterprise-scale intelligent automation, AI implementation, advanced analytics, and bespoke Salesforce solutions. We combine strategic consulting with deep technical expertise to deliver end-to-end solutions that elevate how businesses operate. Our team champions change in organizational processes, enhances customer experiences, and unlocks data-driven insights through intuitive digital solutions—ensuring that technology enhances, rather than replaces, the human touch.

The Senior Manager (Hospitals) sits at the intersection of portfolio ownership, product management, delivery leadership, and commercial performance. Reporting to the Head of Shared Services, you will be accountable for the end-to-end performance of Innovior’s Hospitals recurring revenue portfolio—spanning managed services offerings and "as-a-service" product models.

Operating within a matrix model, you will drive the roadmap and standardisation of our recurring Hospitals offerings, turning custom solutions into scalable, repeatable, and commercially sustainable product suites.

• End-to-End Portfolio Ownership: Own product definition, roadmap prioritization, delivery execution, support performance, and commercial outcomes for the Hospitals recurring portfolio.

• Commercial Performance & P&L: Drive portfolio P&L outcomes (gross margin, product margin, and cost-to-serve) while optimizing pricing, service design, and standardisation.

• Productisation & Reuse: Lead the transformation of hospital solutions into repeatable offerings with defined feature sets, reducing customisation across clients.

• Deal Shaping & Growth: Partner with Account Executives to convert project work into recurring streams and shape commercially sound deals—with the authority to say no to excessive customisation that harms scalability.

• Matrix Leadership: Work across delivery, support, and sales functions to align resourcing, maintain service stability, and drive governance across the portfolio.

• Senior Delivery & Commercial Expertise: Proven background in consulting, technology delivery, managed services, or recurring service environments.

• Matrix Leadership: Strong capability to drive cross-functional alignment and results without relying on direct line management authority.

• Commercial Acumen: Demonstrated capability managing portfolio margins, cost-to-serve, and recurring revenue models.

• Pragmatic Decision-Maker: Comfortable setting boundaries on non-standard work, shaping sustainable offerings, and diving into hands-on support execution when required to ensure service continuity.

• Technical Experience: Technical experience with UiPath and Power Automate / Power Platform to enable understanding of the products, licencing, and architecture when making product decisions against a commercial backdrop

Location This role can be based in either Sydney or Melbourne.

Next Steps If you enjoy structured delivery environments and are focused on delivering value for clients and the wider project team, we want to hear from you.

Please submit your Expression of Interest with your updated CV.

We will review profiles continuously and reach out for an initial, exploratory conversation to align your goals with our upcoming project roadmap.

About Probe Group

Probe Group is a global business of 19,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led.

Our team members are instrumental in delivering on our promise to provide a human touch to every interaction. 

How to Apply? Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe Group firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!