Senior Manager, GTM Analytics

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for:  

The Senior Manager for GTM Analytics will report to Associate Director and will be responsible in working across multiple departments to support business process redesign initiatives and optimize operations within the Digital Organization. This role will also collaborate with Sales, Finance and Marketing teams, provide Corporate Planning and Target Setting, create Audits and Reports and provide Performance and Business Insights.

• Cross-Functional Team Collaboration– The analyst will support finance, marketing and sales initiatives through the identification of opportunities for improvement in processes, creation of project plan, modeling, data analysis, providing recommendations, and monitoring results. Work collaboratively with cross-functional teams – build relationships, prioritize tasks, achieve milestones. With enough understanding of the business functions, the analyst will collaborate with leaders across different departments to improve existing reports and dashboards, provide data-driven analytics, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns.
• Corporate Planning and Target Setting - In-depth knowledge of business functions, objectives, strategies, process and information flow. Understanding business functions and translating those business functions into readable data.

• Data Analysis and Business Insights Support - Providing analytics support for management to gain insight and drive business planning based on data and statistical methods. Identifying strengths and weaknesses in the business thru data analysis. Interpreting and generating insights from reports or dashboards that promotes data driven decision making for Bus. Dealing with templates or models that have very complex logic. Participate or present analytical insights as needed during different business meetings
• Handling Sales and Marketing Performance Data
• Audit and Reports Management - Handling audits, investigations and implementation of changes on reports, dashboards, metric logic and data sources as needed

To succeed in this role, you must have experience in:

• 5+ yrs of experience on analytics, planning or similar roles
• Experience in or has a working knowledge about the whole business analytics reporting cycle – from collection and warehousing to ETLs and visualization
• Proficiency with MS Excel and MS PowerPoint

Desired Qualifications:

• Analytical and Process Oriented - Ability to gather, interpret and apply critical thinking to data to help inform decisions. Strong analytical, organization, problem-solving and follow-through skills. Ability to think and influence both at the strategic and execution level. Experience in creating or documenting business analytics processes.
• Project Management Skills- Ability to drive project milestones from concept through project closure. Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously

Ability to facilitate meetings and project work across different teams

• Communication and Collaboration Skills - Excellent oral and written communication skills including listening and presentation skills. Proactive in raising observations from data and providing action items.

• Familiarity with Data Analysis Tools: Knowledgeable in Anaplan, Tableau, PowerBI or Data Studio, Salesforce, Alteryx and Hadoop or any relevant platforms.

• Ability to work in a self-directed manner
• Amenable to work on a 12am – 9am MNL shift
• Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

What we offer:

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

RingCentral’s Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

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