Senior Manager, GM Defense Integrated Product Support

Description
Hybrid. This role is based remotely but if you live within a 50-mile radius of [Atlanta, Austin, Detroit, Warren, Pontiac, or Milford], you are expected to report to that location three times a week, at minimum.
GM Defense Integrated Product Support
GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftersales support to our defense industry customers to ensure to achieve world class customer experiences and quality metrics exceeding established standards for external and internal customers. GM Defense is seeking a highly motivated, dynamic individual looking for an opportunity that will allow them to showcase their talents and have an impact in a strategic growth area. Our ideal candidate thrives in ambiguity and demonstrate problem-solving leadership with limited oversight.
The Role
The GMD Integrated Product Support Senior Manager will provide leadership and strategic vision for aftersales product / customer support, logistics & warehousing, field service, service engineering, product quality and warranty management systems serving our government customers across the GM Defense portfolio of products. You will manage GM resources and oversee external vendors in each of the functional areas described above, responsible for "make or buy" contract decisions maximizing customer service, quality, and revenue.
Your business team will be responsible for service and warranty material supply and establish profit and loss strategies supporting defense lifecycle sustainment contracts as a significant contributor to overall GM Defense revenue and EBIT targets. You will act as the primary interface to GM and outside partners for negotiation and coordination of support for GM Defense sustainment operations.
The ideal candidate embodies GM Behaviors and is motivated by the desire to continuously improve the GM Defense organizational processes to support maturing its operating model and expanding its capabilities. You are a strategic-thinker, fast learner who thrives in ambiguity and always puts the customer first. A progressive track record with a proven ability to multi-task, collaborate and creatively develop solutions across diverse enterprise assignments is a must.
What You'll Do

• Create a vehicle sustainment program, logistics and warehousing strategy and organizational structure with a recommended resource plan and budget leveraging internal and external capabilities.
• Lead the team that develops a GM Defense Technical Support strategy and capability that comprehends inspection, diagnostics, repair, and rebuild of vehicle components and assemblies
• Oversee development of GM Defense Integrated Product Support strategies leading to a lower product lifecycle cost and achieving a flexible, performance-oriented product support capability
• Champion quality initiatives into program-specific activities and interfaces by driving requirements and enablers into all program activities, as required
• Set up customer support model for quality and warranty management and field service.
• Monitor standards accepted from external bodies and integrate them within internal quality management systems.
• Establish and implement communication strategies for the improvement and awareness of quality issues across all functions.
• Design supporting business processes needed to execute sustainment strategy
• Develop GMD Vehicle Life Cycle Management strategy by program that considers cost benefit analysis, business case analysis, trade studies, logistics supportability studies, cost of operational effectiveness analysis, Level Of Repair Analysis/GM Service Part Determination
• Participate in all proposals, ensuring consistent customer pricing, identifying risks, ensuring all contract requirements are met within the proposal, specific to Integrated Product Support activities and requirements
• Oversee, lead and direct all process development in the area of product support planning, change administration and management, preventative maintenance of hardware and software, meeting and working across internal and Government functions
• Drive regular leadership/team updates on business process and project status and issue resolution

Additional Description
Your Skills & Abilities (Required Qualifications)

• Bachelor's degree
• 10+ years of overall working experience
• Experience working with US Army, TACOM, and other DoD functions
• Understanding of DoD and/or other government/military program management structures and the standards that drive them
• Minimum 5 years of demonstrated experience in Project Management
• Demonstrated experience in leading and managing teams, including the ability to mentor, motivate, and develop team members to achieve project goals
• Understanding of many aspects of the business: including knowledge of Portfolio Planning, Engineering, Manufacturing, Marketing, Finance, Purchasing, Planning, & Aftersales
• Ability to be a change agent, using influence, education, and persuasion to build relationships and gain support for difficult changes
• Have a combination of practical and intellectual skills, as well as ability to rapidly shift and adapt to different tasks that vary between complex analyses, hands-on projects, and project management
• Ability to build relationships with stakeholders to solve unusual and difficult problems.
• Comfort learning new tools and technology concepts quickly
• Passion for understanding the customer needs and delivering an exceptional product
• Ability to travel up to 25% for hybrid employees, with potential for increased travel for remote employees
• Eligible to obtain Secret U.S. Security Clearance after hire
• Candidate must either be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization

What Will Give You A Competitive Edge (Preferred Qualifications)

• Automotive service / dealer infrastructure experience
• Technical undergraduate degree
• MBA or equivalent
• Government contracting or government procurement experience
• Proven track record of successfully building and developing new teams or organizations

This position requires eligibility to access classified information at the Secret U.S. Security Clearance level for which the U.S. Government requires U.S. Citizenship. The successful candidate must have eligibility to access classified information at that level.
The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

• The salary range for this role is $175,500 - 268,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance

This job may be eligible for relocation benefits.
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