Senior Manager, Global Operations
Location: Plano, Texas or Boise, Idaho (Hybrid - average 3 days/week in office)
Ericsson Enterprise Wireless Solutions (BEWS) is at the forefront of transforming how enterprises connect, operate, and grow in a 5G world. We are looking for a high-potential Senior Manager, Global Operations to support the COO of BEWS and play a critical role at the center of our business.
This is a unique opportunity for a highly driven, analytically strong, and execution-focused leader who is motivated by impact, learning, and operating at executive level visibility.
Please note: This role will be based in Plano, Texas or Boise, Idaho. Relocation is not offered.
Ericsson Enterprise Wireless Solutions Inc. does not sponsor US work authorizations for this job position, including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position.
As Senior Manager, Global Operations, you will act as a strategic partner and execution lead to the COO and the Global Operations leadership team. You will drive operational rigor, enable leadership decision-making, and ensure alignment across key business priorities.
You will combine analytical depth, executive storytelling, and operational execution to support critical initiatives, leadership forums, and strategic programs. Operating with a mandate from the Head of Global Operations, you will drive alignment, execution, and follow-through across senior leaders and cross-functional teams.
What you will do
Strategic Support & Thought Partnership
- Partner with the COO and Operations Leadership Team to shape strategic priorities, narratives, and decision frameworks.
- Conduct structured analyses (financial, operational, market-driven) with a strong lens on growth and profitability.
- Translate complex data into clear, compelling executive insights, collaborating with the Data CoE to drive a step change in our data framework, including leveraging AI.
Executive Communication & Storytelling
- Develop high-quality executive presentations for forums such as Board meetings, Leadership Team meetings, QBRs, and strategy reviews.
- Craft clear, concise narratives that connect strategy, financials, and execution.
- Ensure consistency and clarity of messaging across leadership communications.
Operational Execution & OKR Management
- Support definition, tracking, and execution of OKRs and strategic initiatives across the business.
- Drive follow-through and accountability across cross-functional teams.
- Lead prioritization discussions to help the business pivot quickly and remain agile in a high-growth environment.
- Proactively identify risks, dependencies, and mitigation actions.
Leadership Team Enablement
- Facilitate Leadership Team (LT) meetings, including agenda setting, preparation of materials, and follow-ups.
- Drive the operating cadence (QBRs, AEMs, strategic planning, operational reviews).
- Ensure meetings are decision-oriented, efficient, and outcome-driven.
Cross-Functional Management
- Lead and coordinate high-impact, cross-functional initiatives, ensuring the right stakeholders are involved at the right time.
- Act as a central point of coordination across Sourcing, Product, Finance, Engineering, and Sales, enabling strong collaboration and fast decision-making.
- Drive accountability and ownership through the business.
Culture & Organizational Effectiveness
- Champion Ericsson's culture transformation and model our leadership principles.
- Elevate initiatives that enhance engagement, accountability, and performance.
- Suport a culture of data-driven decision-making and continuous improvement, with a strong focus on leveraging AI to make faster, better decisions.
The skills you bring
Core Capabilities
- Strategic thinking: Ability to connect dots across functions and translate strategy into action.
- Analytical rigor: Strong problem-solving skills with the ability to structure ambiguous problems.
- Executive storytelling: Exceptional PowerPoint and narrative-building skills, able to communicate complex topics simply.
- Operational discipline: Strong follow-through, organization, and execution mindset.
- Communication: Clear, concise, and confident communication style with senior leaders.
Functional Skills
Advanced proficiency in:
- PowerPoint (expert-level storytelling and executive presentations)
- Excel / data analysis
- Power BI
- AI tools to drive faster and better decisions
Experience with:
- OKR frameworks or strategic planning processes
- Program or project management
Ability to synthesize:
- Financial data
- Operational metrics
- Market insights
Leadership Traits
- Motivated by impact and learning, not hierarchy or title.
- Demonstrates high ownership and accountability.
- Strong bias for action and speed.
- High intellectual curiosity and learning agility.
- Comfortable operating in high-visibility, high-pressure environments.
- Strong interpersonal skills with the ability to influence without formal authority.
Experience & Education
- 3-7 years of experience in one or more of the following areas:
- Strategy / consulting
- Business operations
- Finance / analytics
- Corporate strategy or similar roles
- Bachelor's degree required in Business, Finance, Engineering, Economics, or a related field.
- Experience in technology, telecom, or high-growth environments is a strong plus.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Business Services Improvement Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.
Top Skills
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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