Senior Manager, Global Mobility Experience

Job Description Summary:

Position Overview:

Management of global vendors and Global Mobility policy interpretation, development and exceptions.

Function Specific Activities:

Key Responsibilities

1. Experience Queries Management

• Serve as the primary point of contact for internal process partners and vendor‑generated experience queries, providing timely and accurate resolutions.

• Triage and resolve issues escalated by internal process partners or vendors, ensuring adherence to service‑level expectations defined in vendor agreements.

• Monitor query trends to identify recurring issues and recommend process or policy improvements.

• Partner with internal functions to ensure cross‑functional alignment when resolving complex issues, in line with end‑to‑end process responsibilities

2. Vendor Management & Performance Oversight

• Act as the designated Vendor Relationship Manager — responsible for day‑to‑day oversight, performance monitoring, and maintaining ongoing interaction with assigned vendors.

• Conduct regular (bi-annual) vendor performance reviews, ensuring service delivery meets contractual obligations and business requirements, consistent with expectations in vendor contracts

• Request, review, and evaluate audit reports, document findings, and complete relevant evaluation templates.

• Escalate deficiencies, qualified audit results, or non‑performance issues to governance partners or senior management as required.

• Maintain strong relationships with vendors to drive continuous improvement and ensure the company receives full value from contracted services—aligned with mobility vendor oversight responsibilities

3. Policy Interpretation & Development

• Interpret internal Global Mobility policies

• Provide expert guidance to business stakeholders on the correct application of policies when managing vendor activities and experience cases.

• Identify areas where additional policy clarity or flexibility is required, participating in drafting and updating policy documentation to support evolving business needs.

• Collaborate with internal stakeholders to ensure new or updated policies are effectively communicated and implemented.

4. Policy Exceptions Management

• Manage end‑to‑end policy exception requests, including validation, documentation, escalation, and approval processes

• Ensure all exception requests are supported with required justification and routed to the correct authorised approver

• Track exception trends and recommend policy or process updates to reduce recurring exceptions.

• Maintain exception logs to support audit readiness and governance reporting requirements.

5. Additional Responsibilities

• Partner with internal stakeholders to ensure vendors comply with training, documentation, and contractual obligations, consistent with vendor‑governance expectations

• Support sourcing and contract renewal processes where relevant, providing performance input and business justification.

• Ensure adherence to third‑party risk management controls, including ongoing assurance of vendor control environments

• Maintain clear documentation of communications, decisions, and escalations for audit and compliance purposes.

• Participate in cross-functional governance forums and continuous improvement initiatives related to vendor performance, policy compliance, and operational excellence.

What you need to be successful

• Bachelors Degree

• Related Work Experience:

  • 5 years of experience in relocation services delivery.

  • Management of outsourced vendor operations experience is desired

• Customer Relationship - Ability to facilitate and accelerate the business relationship based upon an understanding of the customer and services provided

• Strong communication skills

• Analytical skills – Analyze vendors performance and identified service breakdown and make decision on what has not worked, and propose / decide how to fix process issues

Job Requirements:

Education:

Bachelor's Degree or University (Required)

Years of Experience:

Growth Behaviors:

• GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.

• SMART RISK: Makes bold decisions/recommendations.

• EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.

• PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.

• FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.

• EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

organization

Pay Range:

$130,000 - $147,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

April 13, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.