Senior Manager, Gaming Technical Services

POSITION SUMMARY:

The Senior Manager, Gaming Technical Services is responsible for and assisting the Director, Gaming Technical Services for all areas of technical operations across the gaming areas, covering VIP Table Games, Table Games, and Gaming Machines. These operations include but not limited to planning and executing installations, moves, conversions, preventative maintenance, repairs, upgrades, sourcing, specification of and procurement of equipment. In addition, the Senior Manager, Gaming Technical Services assists the Director, Gaming Technical Services for the development of a positive team culture that reflects the Company objectives, and the management of team members’ issues such as counselling, disciplinary action and effective implementation of the Performance Management System.

PRIMARY RESPONSIBILITIES:

• Contribute to provide a challenging and exciting environment for team members to work within.
• Ensure the recognition of team member performance, including team performance, both in terms of positive desirable behavior, and in terms of substandard performance, and the management thereof.
• Provide recommendations regarding strategic and operational improvements to improve department performance in both qualitative and quantitative terms.
• Oversee project planning and execution of all changes, through liaison with Strategic Marketing, Operations, Engineering, IT, Cage and Security and Surveillance.
• Responsible for preparation of all Gaming Machines DICJ submission documentation and quarterly audit requirements.
• Assist in installation, set up, development and adaptation of LT Gaming product, including tables modifications, media displays, reporting and server configuration.
• Work with technical team on bulk purchase electronics parts, interchange of emergency parts, sharing technical experience, and working together to solve issues.

• Work with IT & Product team on systems for wide implementation such as Progressive system, Media system, in addition to coordinating loan of gaming machines/product & information sharing.
• Work with Altira team on Table Games/Gaming Machines cross property project submission, transferring parts and equipment.
• Work closely with compliance team on new product release and conduct demonstration to DICJ as and when required.
• Design & provide optional gaming floor plan to TG/GM/IM in CAD/PDF drawing.
• Work closely with Gaming Machines & Tables Games vendors on all software and hardware related matters.
• Develop and maintain complete preventative maintenance schedule to keep all gaming equipment in top working condition.
• Plan and execute all Table Games layout changes, including liaison with suppliers to ensure adequate stocks of layouts are maintained.
• Liaise with external suppliers on product sourcing for gaming (Tables and Slots) equipment, furniture and accessories, including design and functionality.
• Assist with development of maintenance contracts and overseeing execution of outsourced maintenance work on gaming equipment.
• Oversee logistic arrangement for timely delivery of gaming equipment.
• Oversee development and execution of team member hiring process and training programs.
• Ensure all department policies and procedures are maintained on an up-to-date basis, recommend updates to reflect changes to business operations, and ensure that these policies and procedures are adhered to.
• Assist with MELCO development plans including Macau and international expansion.

KEY PERFORMANCE INDICATORS:

• Smooth and successful execution of hiring and training processes with high overall quality of team members hired.
• Successful development of team members, and spirit of teamwork within the department.
• Encouragement of positive and effective working relationships with related departments.
• Regular and measurable recognition of team members’ performance.
• Minimal breaches of department policies and procedures and effective minimization of sick leave.
• Contribute meaningfully to strategic direction development and revenue generation initiatives.
• Effective and efficient execution of gaming projects across Table Games, VIP, and Gaming Machines areas.

QUALIFICATIONS:

Experience

• Minimum of 5 years’ experience in management role in significant gaming establishment(s).
• Extensive gaming system experience.
• Strong administration skills and proficient with Microsoft Office suite of products.
• Experience managing a significant number of team members.
• Possess experience in Macau gaming environment preferred.

Education

• Tertiary qualification preferred.

Skills / Competencies

• Strong command of English, Cantonese and Mandarin, both spoken and written required.
• Good communication skills.
• Sound financial analytical skills.
• Proven motivational style.
• Respect for and interest in learning different cultures.