Senior Manager, Fraud (Debit Card) Operations
The Role
Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelity’s businesses. As the Sr. Manager, Fraud (Debit Card) Operations, you will help shape the operational foundation for new fraud detection capabilities while strengthening existing processes, controls, and workflows across GFDO.
A key near-term focus of this role is supporting Fidelity’s transition toward in-house debit card fraud detection. You will represent GFDO across cross-functional planning calls and design sessions, ensuring operational requirements, risk considerations, and workflow needs are fully understood and incorporated into the future-state model. You will lead the development of policies, procedures, playbooks, and readiness documentation.
This role requires strong operational judgment, analytical capability, and the ability to work in ambiguous, multi-stakeholder environments. You will operate with a high degree of ownership, translating strategic goals into practical workflows and documentation while ensuring GFDO is well-positioned to scale new detection operations. The role requires strong interpersonal skills, a disciplined approach to execution, and the ability to influence decisions across various business partners.
The Expertise and Skills You Bring
- Bachelor’s degree in business, analytics, finance, or a related field, or equivalent work experience.
-Knowledge of Debit Card industry/ Regulations a plus
- Deep knowledge of fraud detection operations and fraud risk management.
- Strong understanding of fraud schemes and monitoring methodologies.
- Experience designing or documenting workflows, procedures, or policies.
- Strong written and verbal communication skills.
- Ability to lead cross-functional discussions and influence outcomes.
- Strong project management and organizational skills.
- FINRA 7/63 required
- Supervisory 9/10 or 24 needed within 6mos
- Openness to future direct reports as the organization evolves.
Note: Fidelity is not providing immigration sponsorship for this position
Certifications:Category:RiskPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Skills Required
- Bachelor's degree in business, analytics, finance, or related field, or equivalent work experience
- Knowledge of Debit Card industry and regulations
- Deep knowledge of fraud detection operations and fraud risk management
- Strong understanding of fraud schemes and monitoring methodologies
- Experience designing or documenting workflows, procedures, or policies
- Strong written and verbal communication skills
- Ability to lead cross-functional discussions and influence outcomes
- Strong project management and organizational skills
- FINRA Series 7 and 63
- Supervisory 9/10 or 24 needed within 6 months
- Openness to future direct reports as the organization evolves
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
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Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
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Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
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Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
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