Senior Manager, Fraud Analytics & Operations

Posted An Hour Ago
Be an Early Applicant
2 Locations
In-Office
Senior level
Fintech
The Role
Lead fraud strategy and real-time decisioning for payment channels: design and tune rules, drive platform enhancements, use analytics and models to improve detection and reduce false positives, partner cross-functionally, influence senior stakeholders, ensure governance, and manage a high-performing fraud analytics team.
Summary Generated by Built In

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.

Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape.

Our crew are our greatest resource – by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.

Job Description

Key Responsibilities

  • Set Fraud Strategy & Coverage: Define fraud prevention strategy across real-time payment channels, including risk appetite and control coverage.
  • Own Real-Time Decisioning: Design and manage fraud rules, decision logic, and detection strategies within real-time decisioning platforms.
  • Lead Platform & Capability Build: Drive enhancements and implementation of fraud rules engines and decisioning platforms in partnership with engineering.
  • Optimize Performance Outcomes: Monitor and improve fraud detection, false positives, and client friction through ongoing control tuning and performance management.
  • Leverage Data & Models: Use analytics and model insights to identify trends, refine strategies, and improve detection effectiveness.
  • Partner Cross-Functionally: Collaborate with Product, Engineering, Risk, and Operations to embed fraud controls into customer journeys and new product launches.
  • Influence Senior Stakeholders: Communicate fraud risk, performance, and trade-offs clearly through strong executive storytelling.
  • Lead & Develop Team: Build and manage a high-performing team of fraud strategy and analytics professionals.
  • Ensure Strong Governance: Maintain disciplined control testing, monitoring, and adherence to risk and regulatory standards.

Qualifications

Required Experience

  • 10+ years in fraud risk, payments risk, or financial crimes
  • Deep expertise in: Account takeover, social engineering, and transaction fraud risks within retirement and workplace channels
  • 6+ years of people management experience leading high-performing teams
  • Proven experience managing real-time fraud decisioning environments and rules strategies
  • Strong experience partnering across Product, Engineering, Risk, and Operations
  • Bachelor’s degree in Statistics, Mathematics, Data Science, Finance, Computer Science, or a related field. Graduate degree preferred.

Technical & Analytical Skills

  • Expertise in fraud rules engines / decisioning platforms
  • Strong analytical capabilities (data analysis, segmentation, performance optimization)
  • Working knowledge of fraud models / machine learning concepts and model governance
  • Ability to translate data into actionable fraud strategies and business decisions
  • Strong experience with analytical tools such as Python, R, SAS, SQL, and platforms such as Tableau or Power BI.

Leadership & Communication

  • Strong stakeholder management with ability to influence senior leaders
  • Excellent communication and executive storytelling skills
  • Highly collaborative with a track record of driving alignment across teams

Special Factors

Sponsorship

Vanguard is offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Skills Required

  • 10+ years in fraud risk, payments risk, or financial crimes
  • Deep expertise in account takeover, social engineering, and transaction fraud risks within retirement and workplace channels
  • 6+ years of people management experience leading high-performing teams
  • Proven experience managing real-time fraud decisioning environments and rules strategies
  • Strong experience partnering across Product, Engineering, Risk, and Operations
  • Bachelor's degree in Statistics, Mathematics, Data Science, Finance, Computer Science, or related field
  • Graduate degree
  • Expertise in fraud rules engines / decisioning platforms
  • Strong analytical capabilities (data analysis, segmentation, performance optimization)
  • Working knowledge of fraud models / machine learning concepts and model governance
  • Ability to translate data into actionable fraud strategies and business decisions
  • Experience with analytical tools such as Python, R, SAS, SQL and platforms such as Tableau or Power BI
  • Strong stakeholder management and executive storytelling skills
  • Highly collaborative with a track record of driving alignment across teams

Vanguard Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.

  • Retirement Support Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
  • Wellbeing & Lifestyle Benefits Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
  • Affordable Benefits Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.

Vanguard Insights

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The Company
Charlotte, NC
20,252 Employees
Year Founded: 1975

What We Do

We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.

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