About This Job
NielsenIQ Customer Success is a team to bring value to our customers by providing servicing excellence and industry thought leadership that identify business opportunity and drive growth for our customers, and leveraging modern technology to drive scale and speed to insight.We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielseniq and clients. Our service and delivery is the reason clients will continue to invest in our products and services. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.
RESPONSIBILITIES
- Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company‘s quality standards
- Ensure maximum client satisfaction through high level of client service standards in line with client expectations
- Consult with clients regarding business concerns
- Conduct external presentations and drive client satisfaction by providing insights and actionable recommendations during presentations
- Develop strategic understanding of industry trends, competition and opportunities of Nielseniq
- Lead and coach team members, to build a stable and successful team with both solid expertise and succession pipeline.
- Oversee and conduct assigned external and internal projects including preparation, delivery of reports and presentations, to ensure both efficiency and outcome.
QUALIFICATIONS
- BA / BS Required (MBA desirable)
- 8+ years research or marketing experience in leading Market Research/FMCG/Retailing companies with at least 3 years in team leader or people manager position
- Client oriented, proactive client engagement, excellent client service skill
- In-depth understanding of at least 2 major FMCG Food categories, with basic knowledge on how FMCG manufacturers are doing planning, marketing, sales, trade marketing etc.
- A consultant mindset in problem diagnosis and actionable solution propose based on data and data analysis
- Strong commercial sense with in-depth understanding of trade marketing strategy
- Excellent logical thinking and analytical skill
- Excellent presentation skill
- Good English skill both written and oral
- Keywords: execution,inspire others,grows talent,learner,model integrity,innovates
/LP
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
Skills Required
- Bachelor’s degree in any relevant field; BA or BS required
- MBA
- 8+ years of research or marketing experience in market research, FMCG, or retailing companies
- At least 3 years of experience as a team leader or people manager
- Client-oriented approach and proactive client engagement
- Excellent client service skills
- In-depth understanding of at least two major FMCG food categories
- Basic knowledge of FMCG manufacturer planning, marketing, sales, and trade marketing
- Consultant mindset with ability to diagnose problems and propose actionable data-based solutions
- Strong commercial sense and in-depth understanding of trade marketing strategy
- Excellent logical thinking and analytical skills
- Excellent presentation skills
- Good written and spoken English
NielsenIQ Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NielsenIQ and has not been reviewed or approved by NielsenIQ.
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Parental & Family Support — Public materials highlight paid parental leave in the U.S., with additional paid disability time for birth parents. Parental leave is positioned as a standout element of the package.
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Leave & Time Off Breadth — Unlimited or flexible PTO is referenced alongside paid holidays and sick leave, providing broad time-off options in many roles. Actual use can vary by team norms, but the formal breadth is notable.
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Flexible Benefits — Work-from-home and hybrid arrangements are supported in many roles, with remote-friendly practices described across business lines. Flexibility is frequently positioned as a meaningful advantage.
NielsenIQ Insights
What We Do
NielsenIQ is the industry leader in global measurement and data analytics, and the most trusted source for retail and consumer intelligence. We deliver the complete truth to retailers, manufacturers, and our partners through our comprehensive data sets and powerful insights. We enable businesses to make critical decisions confidently, accelerating growth and optimizing performance.
Why Work With Us
We empower companies around the world to make bold decisions and transform their business with trusted data, solutions, and insights. Joining NielsenIQ means experiencing countless learning opportunities and gaining numerous pathways for growth.
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