Senior Manager, Fintech

Company Description

"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda.

foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

Job Description

• Developing strategic partnerships and effectively managing relationships with key stakeholders; identifying potential partnership opportunities, negotiating favorable terms, and ensuring successful collaboration to achieve common goals.
• Engage with stakeholders from Product, Operations, Customer Support, Finance, and Partnerships to ensure integration roll-out tasks are aligned and every task is completed within the stipulated time.
• Navigating through complex situations and resolving issues by collaborating with internal and external stakeholders; identifying potential challenges, proactively addressing them, and facilitating constructive discussions to reach mutually beneficial solutions.
• Work closely and coordinate with all divisions across local, regional, and global Payments Teams and with several other cross-functional departments to ensure Fintech products and synergies are aligned.
• Tracking key performance metrics related to the partnership program's success and refining strategies to optimize program outcomes. Regular reporting to stakeholders, including senior management, will be required to demonstrate progress and provide actionable recommendations for improvement
• Exhibit knowledge of Payment commercials and operations, to drive digital payments initiatives
• Manage and build relationships with payment partners including payment gateways, acquirers, schemes, and APMs and potential roadmap to complement local business aspirations.
• Determined priority of payment integrations and features to be built via discussions with Country Management, market research, and building.
• Able to understand stakeholder needs, foster strong relationships, and communicate project updates and outcomes clearly and concisely.
• Managing the entire fintech growth product customer funnel, inclusive of nurturing existing foodpanda customers to fintech product users, focusing on acquisitions, retention and reactivation of lapsed users.
• Foster a culture of innovation and continuous improvement within the payment systems domain.

Qualifications

• Bachelor's or Master's degree in Business, Finance, or a related field.
• Minimum of 5-8 years of experience in the Fintech and or payments industry.
• Proven track record of managing end-to-end projects, from negotiation to launch.
• Strong leadership and stakeholder management skills, with the ability to align goals and motivate teams.
• Strong project management and organizational skills; coordinate complex projects along with demonstrating resourcefulness in an unstructured environment
• Very strong analytical and troubleshooting skills
• Excellent communication and interpersonal skills, with the ability to manage multiple projects and priorities effectively.
• Able to work independently if required, learn quickly, and adapt to different roles in a growing team
• Prior experience in data analytics and marketing segmentation is a plus
• A sense of urgency, pragmatism and a solution-oriented approach to problem-solving.
• A passion for finding amazing food and great service.